Surface family of devices

Microsoft Store Online Trade-in Program

Trade in your used device and get extra cash back. If your device isn't eligible, you can recycle it for free.*

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The Microsoft Store Trade-in Program powered by CExchange lets you trade in an eligible used device for rebate after purchasing a qualifying device from Microsoft Store.

Just answer a few questions regarding the brand, model, and condition of your used device. CExchange will provide an appraisal that reflects a fair estimate of your device’s condition and value.

Once you’ve made a purchase of a qualifying new device at Microsoft Store, request a quote for your old device. If you approve of the trade-in price, just print out a prepaid shipping label and ship your used device to CExchange. Once your used device is received and its condition inspected and approved, a rebate will be issued by CExchange to you within 14 days.

If your used device isn’t eligible for trade-in, you can still recycle it. For help with recycling or otherwise disposing of a used device, see Microsoft’s end-of-life management and recycling resources available in your region.

You can read the full Microsoft Store Trade-in Program terms and conditions.*

CExchange is a U.S.-based company that specializes in consumer electronic trade-ins. It’s run the Microsoft Store Trade-in Program since 2011.  

You can participate in the Microsoft Store Trade-in Program on qualifying orders from Microsoft Store within the last 90 days. Just follow these steps: 

1. Sign in to your Microsoft account and go to Order history.   

2. Locate the order of your new device. 

3. Select Details to view and save the order details as a PDF—this is your proof of purchase. For help with this, you can reference a visual how-to.

4. To get a quote and upload your proof of purchase, visit the Microsoft Trade-in Program powered by CExchange portal page.

For pre-orders, be sure to wait until your payment method is charged and the product has shipped before submitting your proof of purchase. See Microsoft Support pages for more help on pre-orders.

 

 

Once your device has been received and evaluated, CExchange will issue a payment via your choice of PayPal or bank transfer.

You can contact CExchange Customer Service by email at CustomerService@cexchange.com or by phone at 1-800-351-6864 (8 am – 5 pm CT).

This promotion applies only to select devices purchased from Microsoft Store. You can read the full Microsoft Store Trade-in Program terms and conditions here.**

You can trade in one eligible used device for each qualifying device you purchase at Microsoft Store. For example, if you purchase three qualifying devices from Microsoft Store, you can trade in up to three eligible used devices.

For pre-orders, be sure to wait until the release date of the product to start a trade-in claim process. Your payment method should have been charged and the new product has shipped before submitting your proof of purchase. In the case, the trade-in requires to submit the IMEI of the new devices purchase, you will need to wait until you received the new device. See Microsoft Support pages for more help on pre-orders.

The Microsoft Store Promise

Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software, and resources for their personal and professional needs. Learn more.

*Available only in Microsoft online store in the United States (including Puerto Rico). Offer valid for reimbursements with purchases of select hardware devices from Microsoft Store, after trade in of qualifying devices (PC, laptop, mobile phone, tablet), while supplies last. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.

**Offer valid for reimbursements with purchases of select Surface Duo after trade in of qualifying devices made between August 12, 2020 and December 31, 2020, while supplies last. Available only in Microsoft online stores in the United States (including Puerto Rico). Available only to Consumers, not Commercial and Educational Institutions. Offer valid for trade-in on qualifying Surface devices, PCs and Mobile Phones. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, cannot be password protected, and include original chargers/accessories, must not have any modification(s) or have device warranty seal broken and must contain hard drive. To receive maximum trade-in value, you must trade-in a qualifying mobile device and purchase a Surface Duo Device. Customer will receive up to $700, which includes total trade in value.  Customer must mail in the qualifying trade-in device to be eligible for the reimbursements within 15 days of completing the online trade-in process. All trade-ins are final. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 trade-in per new purchase of Surface Duo device per customer. Other exclusions and limits may apply.

***Offer valid for reimbursements with purchases of select Samsung Galaxy S20 5G after trade in of qualifying devices made between November 23, 2020 and December 31, 2020, while supplies last. Available only in Microsoft online stores in the United States (including Puerto Rico). Available only to Consumers, not Commercial and Educational Institutions. Valid for reimbursement of at least $250 with purchase a of select Samsung Galaxy S20 5G device with qualifying trade-in†. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer has 15 days to complete the online trade in process after purchasing the eligible device. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements within 15 days of completing the online trade-in process. All trade-ins are final. Microsoft Store returns policy applies. Discounted products bought with a qualifying product must be returned if the qualifying product is returned. Refunds will take into account the discount. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 new device purchase per qualifying trade-in. Other exclusions and limits may apply.

†This offer is operated by CExchange, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by CExchange. All trade-ins and reimbursements are subject to CExchange’s sole discretion and approval. Recycle for Rewards program provided by CExchange and other terms and conditions may apply.

^Available with eligible purchases made at Microsoft Store in the United States (including Puerto Rico) and Canada from October 1, 2020 thru December 31, 2020; purchases can be returned through January 31, 2021. Items can be returned by contacting online Customer Service by chat or phone at 1-877-696-7786. Available with consumer purchases only. Not available for purchases made by any business, commercial, or reseller customers. The Microsoft Store standard return policy applies to extended holiday returns. Please see the Microsoft Terms of Sale for more information. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply. 

[1] Offer valid from 12AM PT October 1, 2020 to 11:59PM PT through January 3, 2021 (“Offer Period”) on qualifying purchases of select physical goods made at Microsoft Store in the United States (including Puerto Rico) and Canada during the Offer Period. Excludes certified refurbished devices, Surface for Business devices, and all digital services and products. Offer not valid on purchases made at third party retailers. Customer eligible for price adjustment only if 1) Customer purchases eligible item during the Offer Period, (2) the price of the item is reduced during the Offer Period, and 3) Customer requests a price adjustment while the item’s price is currently reduced and in-stock for purchase. Customer must contact Microsoft Store Sales and Support at 1-877-696-7786 with order number and any other information requested by the Store Sales representative. Refunds will be provided to Customer in same manner as item was purchased (credit card use will be credited to original card). Maximum of one price adjustment per item will be granted during Offer Period. Bulk buys of more than two of the same device, per customer’s Microsoft Account, will not qualify for price adjustments. For Surface purchases, you may be entitled to additional benefits under the Microsoft Store Promise for Surface. Price adjustments do not include taxes, or shipping or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limitations may apply.