Microsoft Store Online Trade-in Program

Trade in your old used device-laptop, tablet, phone, or game console-and get cash back. If your old device isn't eligible for trade-in, we'll help you recycle it for free.*
Split-view image of a Microsoft device

How trade-in works

Trade in your used devices and get extra cash back. If your devices aren’t eligible, you can recycle them for free.*

Complete a purchase

Get started by buying a new device online at Microsoft Store. Then save your order details from your Microsoft account as a PDF receipt. You'll need that later to complete your trade-in transaction. 
Surface Pro 7 with Lenevo Flex 14 and Samsung Galaxy S20
Screenshot of device appraisal screen on CExchange

Get a trade-in value

Check the eligibility of your used device by sharing some details about its condition on the CExchange appraisal page. Once that’s done and you’ve received a trade-in value, you’ll instantly see how much it’s worth.

Verify your purchase

Upload your PDF receipt as your proof of purchase to the CExchange trade-in portal. You’ll receive verification of your purchase within seconds. For pre-orders, trade-in offers cannot be claimed until your device purchase has shipped.
Screenshot of order details on Microsoft Store
Screenshot of trade-in details in C Exchange.

Send in your old device

Pack and ship your device to CExchange for free within 15 days of your trade-in approval. Once received, CExchange will inspect it against your appraisal details and determine its final value. If it doesn’t meet the trade-in criteria, CExchange will either recycle it or return it to you free of charge.

Get paid

Once everything has been finalized by CExchange, you’ll receive payment via PayPal or bank transfer within 14 days of your used device’s inspection.

Ready to trade in?

Grab your used device and begin the trade-in process.

All Microsoft Store qualifying devices

Surface Trade-In

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The CExchange difference

The leading electronics trade-in and recycling service for retailers, CExchange is the trusted strategic partner for the Microsoft Store Online Trade-in Program.

FAQs

  • The Microsoft Store Trade-in Program powered by CExchange lets you trade in an eligible used device for rebate after purchasing a qualifying device from Microsoft Store.

    Just answer a few questions regarding the brand, model, and condition of your used device. CExchange will provide an appraisal that reflects a fair estimate of your device’s condition and value.

    Once you’ve made a purchase of a qualifying new device at Microsoft Store, request a quote for your old device. If you approve of the trade-in price, just print out a prepaid shipping label and ship your used device to CExchange. Once your used device is received and its condition inspected and approved, a rebate will be issued by CExchange to you within 14 days.

    If your used device isn’t eligible for trade-in, you can still recycle it. For help with recycling or otherwise disposing of a used device, see Microsoft’s end-of-life management and recycling resources available in your region.

    You can read the full Microsoft Store Trade-in Program terms and conditions.*
  • CExchange is a U.S.-based company that specializes in consumer electronic trade-ins. It’s run the Microsoft Store Trade-in Program since 2011.
  • You can participate in the Microsoft Store Trade-in Program on qualifying orders placed within the promo period. Once you’ve received a notification that your new device has shipped, just follow these steps:

    1. Sign in to your Microsoft account and go to Order history.
    2. Locate the order of your new device.
    3. Select Details to view and save the order details as a PDF—this is your proof of purchase. For help with this, you can reference a visual how-to.
    4. To get a quote and upload your proof of purchase, visit the Microsoft Trade-in Program powered by CExchange portal page.


    For pre-orders, be sure to wait until your payment method is charged and the product has shipped before submitting your proof of purchase. See Microsoft Support pages for more help on pre-orders.

  • At this time, only online purchases from Microsoft Store are eligible for online trade-ins. To qualify for trade-in credit on a new device purchased at a physical Microsoft Store location, you would need to bring in your eligible used device when you make your purchase. Or bring in your eligible used device and receipt within 15 days of purchase to complete a trade-in transaction. For the safety and well-being of our customers and employees, our Microsoft Store locations are currently closed. Check the status of your local Microsoft Store.
  • Once your device has been received and evaluated, CExchange will issue a payment via your choice of PayPal or bank transfer.
  • You can contact CExchange Customer Service by email at CustomerService@cexchange.com or by phone at 1-800-351-6864 (7am-4pm Eastern Time/10am-7pm Pacific Time). 
  • This promotion applies only to select Surface devices purchased from Microsoft Store. You can read the full Microsoft Store Trade-in Program terms and conditions here.*
  • You can trade in one eligible used device for each qualifying Surface device you purchase at Microsoft Store. For example, if you purchase three qualifying Surface devices from Microsoft Store, you can trade in up to three eligible used devices.
  • For pre-orders, be sure to wait until the release date of the product to start a trade-in claim process. Your payment method should have been charged and the new product has shipped before submitting your proof of purchase. In the case, the trade-in requires to submit the IMEI of the new devices purchase, you will need to wait until you received the new device. See Microsoft Support pages for more help on pre-orders.

The Microsoft Store Promise

Microsoft Store offers world-class customer support and guidance, ensuring that our customers find the best devices, games, apps, software, and resources for their personal and professional needs. Learn more.

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Fast, free shipping

Get your order in 2-3 days with no minimum purchase required.

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Free returns

Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.**

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Instant software downloads

Install most apps and software, like Microsoft 365, Windows, and Xbox games, via digital download.

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Free expert help

Get free expert help with shopping, orders, product training, and more.

  • *Available only through the Microsoft online store in the United States (including Puerto Rico). Offer valid for reimbursements with purchases of select hardware devices from Microsoft Store, after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console), while supplies last. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.
  • †This offer is operated by CExchange, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by CExchange. All trade-ins and reimbursements are subject to CExchange’s sole discretion and approval. Recycle for Rewards program provided by CExchange and other terms and conditions may apply.
  • **Extended return offer period available with Surface devices purchased from Microsoft Store in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.

How trade-in works

Trade in your used devices and get extra cash back. If your devices aren’t eligible, you can recycle them for free.*

Tell us what you’re trading in

We'll need the make, model, carrier, condition, and how many of each device you're trading in.

Note: For trade-ins of 20 or more devices, CExchange can provide customized shipping and handling services. Email sales@cexchange.com or call 1-800-351-6864  for assistance.

Screenshots of Windows 10 on various devices
Microsoft Store Trade-in Program

Sign in to or create an account

After finalizing your device information, sign in to or create a CExchange account. Be sure to include all relevant contact, shipping, and payment information.

Send in your devices

Carefully pack and ship your devices to CExchange within 15 days of trade-in approval. CExchange will inspect your devices against their appraisal details and communicate any discrepancies or changes in value before issuing payment, which occurs within 15 days of finalizing this process.
Microsoft Store Trade-in Program

Get paid

Payments via check are issued within 15 days of CExchange finalizing the trade-in process.

Ready to trade in?

Grab your used business devices and begin the trade-in process.

The CExchange difference

The leading electronics trade-in and recycling service for retailers, CExchange is the trusted strategic partner for the Microsoft Store Online Trade-in Program.

FAQs

Grab your used business devices and begin the trade-in process.

  • The Microsoft Store Trade-in Program for Business powered by CExchange lets you convert your old devices into cash.

    Just answer a few questions regarding the brand, model, and condition of your used devices. CExchange will provide an appraisal that reflects a fair estimate of your device’s condition and value.

    After finalizing your device information, sign in to or create a CExchange account. Be sure to include all relevant contact and shipping information. For trade-ins of 20 or more devices, CExchange can provide customized shipping and handling services. Email sales@cexchange.com or call 1-800-351-6864 for assistance.

    Carefully pack and ship your devices to CExchange within 15 days of trade-in approval. CExchange will inspect your devices against their appraisal details and communicate any discrepancies or changes in value before issuing payment, which occurs within 15 days of finalizing this process.

    If your used device isn’t eligible for trade-in, you can still recycle it. For help with recycling or otherwise disposing of a used device, check out Microsoft’s end-of-life management and recycling resources available in your region.

    You can read the full Microsoft Store Trade-in Program terms and conditions here.

  • CExchange is a U.S.-based company that specializes in consumer electronic trade-ins. It’s run the Microsoft Store Trade-in Program since 2011.
  • Once your devices have been received and evaluated, CExchange will issue a payment via check issued within 15 days finalizing the trade-in process.
  • CExchange has more than 12 years of experience refurbishing and reselling consumer electronics. CExchange assesses trade-in industry standards daily to ensure you get a fair and competitive price on your used device.
  • You can contact CExchange Customer Service by email at CustomerService@cexchange.com or by phone at 1-800-351-6864 (8 am – 5 pm CT).

    For trade-ins of 20 or more devices, CExchange can provide customized shipping and handling services. Email sales@cexchange.com or call 1-800-351-6864 for assistance.

The Microsoft store promise

Microsoft Store offers world-class customer support and guidance to help your business find the devices, payment options, training, and resources its needs to achieve more. Learn more

Buy more, save more

Our special business pricing ensures that you'll get great savings the more you purchase.

Trusted Microsoft advisors

From assessing your business needs to assisting with setup, we're here to help—call now or schedule a virtual appointment.

Flexible payment options

Invoicing, leasing with Surface All Access for Business, and payment plans help take the stress out of shopping for your business. Call to discuss flexible payment options.

Free business workshops and videos

As part of the Microsoft Store Promise, our store associates teach live online classes and create essential videos to help you achieve more.

  • *Available only through the Microsoft online store in the United States (including Puerto Rico). Offer valid for reimbursements with purchases of select hardware devices from Microsoft Store, after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console), while supplies last. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.
  • †This offer is operated by CExchange, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by CExchange. All trade-ins and reimbursements are subject to CExchange’s sole discretion and approval. Recycle for Rewards program provided by CExchange and other terms and conditions may apply.
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