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Frequently asked questions
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Before upgrading to Windows 11 from Windows 10, check if your device meets the minimum system requirements using the PC Health Check app. If your device is compatible, you can upgrade by selecting Start > Settings > Update & Security > Windows Update. Select Check for updates. If Windows 11 is available, choose Download and Install. If your device isn’t eligible, you can still get the latest Windows 11 features, enhanced security, and exclusive AI-powered experiences by purchasing a new Copilot+ PC.
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Yes, upgrading to Windows 11 is strongly recommended to stay secure and take advantage of the latest innovations in performance, productivity, and AI. It’s Microsoft’s most secure operating system yet, designed to help protect you from modern threats with built-in, always-on protections. In addition to strong security, Windows 11 offers a faster, more modern experience with built-in AI features that make it easier to multitask, stay organized, and get more done.
Support for Windows 10 ends on October 14, 2025. After that date, devices running Windows 10 will no longer receive security updates, feature updates, or technical support. This makes them more vulnerable to malware, viruses, and other cyber threats. Upgrading to Windows 11 helps ensure your device stays protected while also giving you access to the latest features designed to keep you productive, creative, and connected.
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If your device meets the minimum system requirements, you can upgrade to Windows 11 for free from Windows 10. Use the PC Health Check app to confirm compatibility, then go to Settings > Update & Security > Windows Update to check for availability. If your device isn’t compatible, consider a new Copilot+ PC to take advantage of the latest Windows 11 experience, including enhanced security and powerful AI features.
Why buy from Microsoft Store
Love it or return it
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Complete coverage, without compromise
Cash out when you trade in
When you trade in an eligible device, you get cash back and your device is recycled.
- Discounts: Supplies limited. Actual savings depends on product availability.
- Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers
- Returns: Back to School extended return policy available with eligible physical products purchased between 06/01/2025 - 08/01/2025 from Microsoft Store online, Microsoft Experience Center, Microsoft Visitor Center, and Microsoft Employee Store. Purchases can be returned through October 1st, 2025. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, Microsoft Visitor Center, and Microsoft Employee Store, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
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Trade-In: Available only through the Microsoft Store online in the United States. Offer valid for reimbursements after trade in of a qualifying device (PC, laptop, mobile phone, tablet, or video game console). To be eligible for trade in, (i) you must own the qualifying device, (ii) the device must power on, (ii) the battery must hold a charge (the device must not be required to be plugged in to operate), and (iv) the device must be in fully-functional, working condition and not have broken or missing components, a cracked display or screen, liquid damage, modification(s) or the device warranty seal broken. The device cannot be password protected and must include its original chargers, accessories, and hard drive. Customer must mail in the qualifying trade-in device to be eligible for reimbursement. Devices determined to not meet eligibility criteria may be shipped back to the customer or recycled. Recycled devices are not eligible for cash back. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time.
This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole discretion and approval.