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           Protect your Surface

          Protect your Surface

          Keep your new Surface up and running with accidental damage protection21 from drops, spills, and cracked screens. With Microsoft Complete, if something goes wrong, you’re covered – simple as that.

          Learn about protection plans

          Surface computers all run Microsoft 365*


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          • * Type Cover, Surface Dial, Microsoft Office, and some software and accessories sold separately. Surface Pen sold separately for Surface Go 2, Surface Go, Surface Laptop Go, Surface Pro X , Surface Laptop 3, Surface Pro 7, Surface Pro (5th Gen), Surface Book 3, and Surface Book 2.
          • 1 System software uses significant storage space. Available storage is subject to change based on system software updates and apps usage. 1 GB = 1 billion bytes. 1 TB = 1,000 GB. See Surface.com/Storage for more details.
          • 2 Surface Battery life
          • Surface Pro 7: Up to 10.5 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in September 2019 using preproduction software and preproduction Intel® Core™ i5, 256GB, 8 GB RAM device. Testing consisted of full battery discharge with a mixture of active use and modern standby. The active use portion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilizing Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. All settings were default except screen brightness was set to 150nits with Auto-Brightness disabled. Wi-Fi was connected to a network. Battery life varies significantly with settings, usage and other factors.
          • Surface Pro X: Up to 15 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in September 2020 (Surface Pro X with Microsoft SQ® 1 and Surface Pro X with Microsoft SQ® 2) using preproduction software and preproduction configurations of Surface Pro X. Testing consisted of full battery discharge with a mixture of active use and modern standby. The active use portion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilizing Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. Tested with Windows Version 10.0.19041.1(20H1) and Edge version 85.0.564.51. All settings were default except screen brightness was set to 150nits with Auto-Brightness disabled. Wi-Fi was connected to a network. Battery life varies significantly with settings, usage and other factors.
          • Surface Pro (5th Gen) battery life: Up to 13.5 hours of video playback. Testing was conducted by Microsoft in April 2017 using a preproduction Intel Core i5, 256GB, 8 GB RAM device. Testing consisted of full battery discharge during video playback. All settings were default except: Wi-Fi was associated with a network and Auto-Brightness was disabled. Battery life varies significantly with settings, usage and other factors.
          • Surface Pro (5th Gen) with LTE Advanced battery life: Up to 12.5 hours for video playback. Testing conducted by Microsoft in November 2017 using preproduction Intel Core i5, 256GB, 8 GB RAM LTE device. Testing consisted of full battery discharge during video playback. All settings were default except: LTE enabled and device connected to LTE Network. WiFi and Bluetooth in airplane mode and Auto-Brightness disabled. Battery life varies significantly with settings, usage, and other factors.
          • Surface Laptop 3 13.5" battery life: Up to 11.5 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in September 2019 using preproduction software and preproduction 13.5” Intel® Core™ i5, 256GB, 8 GB RAM and 15” AMD Ryzen™ 5 3580U Mobile Processor with Radeon™ Vega 9 Graphics Microsoft Surface® Edition devices. Testing consisted of full battery discharge with a mixture of active use and modern standby. The active use portion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilizing Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. All settings were default except screen brightness was set to 150nits with Auto-Brightness disabled. Wi-Fi was connected to a network. Battery life varies significantly with settings, usage and other factors.
          • Surface Laptop 3 15" battery life: Up to 11.5 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in September 2019 using preproduction software and preproduction 13.5” Intel® Core™ i5, 256GB, 8 GB RAM and 15” AMD Ryzen™ 5 3580U Mobile Processor with Radeon™ Vega 9 Graphics Microsoft Surface® Edition devices. Testing consisted of full battery discharge with a mixture of active use and modern standby. The active use portion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilizing Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. All settings were default except screen brightness was set to 150nits with Auto-Brightness disabled. Wi-Fi was connected to a network. Battery life varies significantly with settings, usage and other factors.
          • Surface Laptop Go: Up to 13 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in September 2020 using preproduction software and preproduction Surface Laptop Go 10th Gen Intel® Core™ i5 processor, 128GB, 8 GB RAM Microsoft Surface® Edition devices. Testing consisted of full battery discharge with a mixture of active use and modern standby. The active use portion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilizing Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. All settings were default except screen brightness was set to 150 nits with Auto-Brightness disabled. Wi-Fi was connected to a network. Battery life varies significantly with settings, usage and other factors.
          • Surface Go 2 battery life: Up to 10 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in February 2020 using preproduction software and preproduction configurations of Surface Go 2. Testing consisted of full battery discharge with a mixture of active use and modern standby. The active use portion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilizing Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. All settings were default except screen brightness was set to 150nits with Auto-Brightness disabled. Wi-Fi was connected to a network. Battery life varies significantly with settings, usage and other factors.
          • Surface Go 2 with LTE Advanced battery life: Up to 10 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in February 2020 using preproduction software and preproduction configurations of Surface Go 2. Testing consisted of full battery discharge with a mixture of active use and modern standby. The active use portion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilizing Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. All settings were default except screen brightness was set to 150nits with Auto-Brightness disabled. Wi-Fi was connected to a network. Battery life varies significantly with settings, usage and other factors.
          • Surface Go battery life: Up to 9 hours of local video playback. Testing was conducted by Microsoft in June 2018 using a preproduction Intel® Pentium® Gold 4415Y Processor, 128GB, 8GB RAM device. Testing consisted of full battery discharge during video playback. All settings were default except: Wi-Fi was associated with a network and Auto-Brightness was disabled. Battery life varies significantly with settings, usage, and other factors.
          • Surface Go with LTE Advanced battery life: Up to 8.5 hours of battery life for local video playback. Testing conducted by Microsoft in October 2018 using a preproduction Intel® Pentium® Gold 4415Y Processor, 128GB, 8GB RAM 4G device. Testing consisted of full battery discharge during video playback. All settings were default except: 4G enabled and device connected to 4G Network. Wi-Fi and Bluetooth in Flight Mode and Auto-Brightness disabled. Battery life varies significantly with settings, usage, and other factors.
          • Surface Book 3 13.5” on base: Up to 15.5 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in April 2020 using preproduction software and preproduction configurations of Surface Book 3 13.5” Intel® Core™ i5, 256GB, 8 GB RAM. Testing consisted of full battery discharge with a mixture of active use and modern standby. The active use portion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilizing Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. All settings were default except screen brightness was set to 150nits with Auto-Brightness disabled. Wi-Fi was connected to a network. Battery life varies significantly with settings, usage and other factors.
          • Surface Book 3 15” on base: Up to 17.5 hours of battery life based on typical Surface device usage. Testing conducted by Microsoft in April 2020 using preproduction software and preproduction configurations of Surface Book 3 15” Intel® Core™ i7, 256GB, 16 GB RAM. Testing consisted of full battery discharge with a mixture of active use and modern standby. The active use portion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilizing Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. All settings were default except screen brightness was set to 150nits with Auto-Brightness disabled. Wi-Fi was connected to a network. Battery life varies significantly with settings, usage and other factors.
          • Surface Book 2 13.5" battery life: Up to 17 hours of video playback. Testing was conducted by Microsoft in October 2017 using a preproduction Intel® Core™ i5, 256GB, 8 GB RAM device. Testing consisted of full battery discharge during video playback. All settings were default except: Wi-Fi was associated with a network and Auto-Brightness was disabled. Battery life varies significantly with settings, usage and other factors.
          • Surface Book 2 15" battery life: Up to 17 hours of video playback. Testing was conducted by Microsoft in October 2017 using a preproduction Intel® Core™ i7, 512GB, 16 GB RAM dGPU device. Testing consisted of full battery discharge during video playback. All settings were default except: Wi-Fi was associated with a network and Auto-Brightness was disabled. Battery life varies significantly with settings, usage and other factors.
          • 3 Surface Laptop Go for consumers comes with Windows 10 Home in S mode to bring you the powerful Windows features you use most at exceptional value. If you need additional enterprise management and security tools for the workplace, you can switch to Windows 10 Pro or purchase Surface Laptop Go for Business.
          • Windows 10 Home in S mode works exclusively with apps and programs from the Microsoft Store within Windows and accessories that are compatible with Windows 10 Home in S mode. A one-way switch out of S mode is available. Learn more at Windows.com/SmodeFAQ.
          • 4 Surface Go 2 for consumers comes with Windows 10 Home in S mode to bring you the powerful Windows features you use most at an exceptional value. If you need additional enterprise management and security tools for the workplace, you can switch to Windows 10 Pro or purchase Surface Go 2 for Business.
          • Windows 10 Home in S mode works exclusively with apps from the Microsoft Store within Windows and accessories that are compatible with Windows 10 Home in S mode. A one-way switch out of S mode is available. Learn more at Windows.com/SmodeFAQ.
          • 5 Compatible with the Surface Go Signature Type Cover only.
          • 6 Compatible with the Surface Pro Type Cover and Surface Pro Signature Type Cover only (sold separately).
          • 7 Colors available on selected models only. Available colors and sizes may vary by store, market, and configuration.
          • 8 Available colors for accessories, Type Cover (sold separately), and Surface Pro 7 may vary by market and configuration.
          • 9 4G
          • Surface Go 2: LTE functionality available on select configurations only. Service availability and performance subject to service provider’s network. Contact your service provider for details, compatibility, pricing, SIM card, and activation. See all specs and frequencies at Surface.com.
          • Surface Go: 4G functionality only available on the following consumer configuration: Surface Go Intel® 4415Y/128GB SSD/8GB RAM with 4G. Service availability and performance subject to service provider’s network. Contact your service provider for details, compatibility, pricing, SIM card, and activation. See all specs and frequencies at Surface.com.
          • Surface Pro (5TH Gen): LTE functionality only available on Surface Pro (5th Gen) i5/256GB SSD/8GB with LTE Advanced. Service availability and performance subject to service provider’s network. Contact your service provider for details, compatibility, pricing, SIM card, and activation. See all specs and frequencies at Surface.com. Availability of data plans for eSIM varies by market and by carrier.
          • Surface Pro X: Service availability and performance subject to service provider’s network. Contact your service provider for details, compatibility, pricing, SIM card, and activation. See all specs and frequencies at Surface.com.
          • 10 Weight not including Type Cover.
          • 11 Weight not including Surface Pro X Keyboard or Surface Pro X Signature Keyboard.
          • 12 Whisper-quiet fanless cooling system included with i5 model; hybrid cooling system included with i7 model.
          • 13 Xbox Wireless controller support available in select global markets.
          • 14 Surface Laptop 3 for consumers comes with Windows 10 Home to bring you the powerful Windows features you use most at an exceptional value. If you need additional enterprise management and security tools for the workplace, you can switch to Windows 10 Pro for just $99 or purchase Surface Laptop 3 for Business.
          • 15 Surface Pro X for consumers comes with Windows 10 Home to bring you the powerful Windows features you use most at an exceptional value. If you need additional enterprise management and security tools for the workplace, you can switch to Windows 10 Pro or purchase Surface Pro X for Business. At this time, Surface Pro X will not install 64-bit applications that have not been ported to ARM64, some games and CAD software, and some third-party drivers or anti-virus software. New 64-bit apps are coming to ARM 64 all the time. Find out more in the FAQ.
          • 16 Surface Pro 7 for consumers comes with Windows 10 Home to bring you the powerful Windows features you use most at an exceptional value. If you need additional enterprise management and security tools for the workplace, you can switch to Windows 10 Pro for just $99 or purchase Surface Pro 7 for Business.
          • 17 For more information on processor, visit https://www.microsoft.com/en-us/p/surface-pro-7/8n17j0m5zzqs?activetab=processor.
          • 18 Hard drive is not user removable. Hard drive is only removable by skilled technician following Microsoft provided instructions.
          • 19 Surface Book 3 for consumers comes with Windows 10 Home to bring you the powerful Windows features you use most at an exceptional value. If you need additional enterprise management and security tools for the workplace, you can switch to Windows 10 Pro or purchase Surface Book 3 for Business.
          • 20 Surface Laptop Go display has rounded corners within a standard rectangle. When measured as a standard rectangular shape the screen is 12.45” diagonally (actual viewable area is less).
          • 21 For covered defects and/or accidental damage, maximum of two (2) claims. Each claim is subject to a $49 deductible.