In the Customers for Life series, we talked about the importance of instilling a Customer for Life culture in your business, embracing a subscription business model and providing great customer service that will make the customer stay. Now let’s look at one of the important outcomes of customer success: value. Nearly all business owners are looking to raise their business….
Welcome to the US Partner Community Hot Sheet, a comprehensive schedule of partner training, webcasts, community calls, and office hours. If you want to search for specific types of events or look further ahead at what’s planned, check out our Events Calendar. Keep an eye out for new events and offerings being added! Week of January 6-10 Week of January 13-17….
In case you missed the news, you can earn up to $150K with our Sky’s the Limit: Triple Play partner incentives. Hundreds of partners have signed up and are earning extra cash by selling Microsoft Azure, Microsoft Office 365 / Microsoft 365, and Microsoft Dynamics 365 with the Triple Play incentive program. Register today! You must be registered by January….
Relationships have always been the center of good business. One customer experience agency found loyal customers are 5x as likely to repurchase, 5x as likely to forgive, 4x as likely to refer, and 7x as likely to try a new offering. So, it’s not surprising that subscription revenue models capitalize on the value of customer relationships, turning a one-time buyer….
This is the second blog post in the Customer for Life series. In our first post “For customer service- please hold” we introduced the steps to instill a Customer for Life culture in your business. In this blog post we will show you how a recurring revenue model can help you drive cloud success. What if you could provide a….
As flexible teams, mobile working and collaboration are becoming the norm, Teamwork solutions are more important than ever to help a customer succeed in this modern business landscape. However, not everyone understands the value of Teamwork solutions. To help prepare you for Teamwork customer conversations, let’s go over how to respond to common objections. “We don’t have a budget for….
When you think about your experiences as a customer—from buying groceries to buying a home—what sticks out most in your memory? Perhaps it was a particularly helpful clerk who helped you find those dried mangos you love, or an easy-to-navigate website that connected you with a real estate agent in a matter of minutes. Maybe it was a follow-up call….
Have you marked your calendars yet? Extended support for Windows 7 and Office 2010 ends on January 14, 2020 and October 13, 2020 respectively. Millions of customers will be forced to make a change. Will they look to you for guidance? Don’t miss out on this opportunity to build your cloud practice with small and medium sized businesses (SMBs) in….
What do the steam engine, television, and SaaS have in common? They are all technologies that prompted pivotal culture shifts in businesses around the world. Harnessing steam for power sparked the Industrial Revolution in the British empire and beyond. Television begot the 24-hour news cycle, indelibly changing the journalism industry. And SaaS led to the service-ification of nearly every cloud-based….
Whether it be for work, research or simply scrolling through Instagram we’re online all the time. And the very definition of the workplace is evolving. It is estimated 48% of the US workforce works remotely at least once per week1 but ~80% of time working is spent collaborating.2 As teams are becoming more dynamic and diverse, there is a dramatic rise in the….