More finding, less seeking: Moveworks revolutionizes how employees search for information with innovative conversational AI platform

Enterprise leaders are increasingly looking to better support their employees with automated processes and the benefits of conversational AI. Moveworks is bridging that gap with a conversational AI platform that understands exactly what employees need, no matter how they ask—and provides rapid, personalized responses that minimize disruptions to workflow.

Moveworks uses best-in-class large language models, natural language understanding (NLU), probabilistic machine learning, and automation to resolve workplace requests. With Azure OpenAI Service as a core component of its machine learning architecture, the Moveworks conversational AI platform learns from—and keeps pace with—the way enterprise teams work, engaging in the natural flow of conversation without following a script. With every inquiry, Moveworks finds the right people and resources behind the scenes to give employees fast, personalized help. Azure OpenAI Service semantic search and summarization capabilities help enhance the platform’s ability to resolve limitless support requests simultaneously, anticipate the individual needs of employees, and respond to them in their native language.

We talked to Vaibhav Nivargi, Chief Technology Officer and Founder at Moveworks about why conversational AI is critical in modern business, and how Moveworks' use of Azure OpenAI Service is helping the company—and its customers—be future-ready.

“Nearly every organization in the world is scrambling to figure out how large language models (LLMs) can transform some part of their business. But many either don’t know where to start, or they don’t have the technical expertise to create meaningful solutions with LLMs. At Moveworks, we’re partnering with Azure OpenAI Service to deliver the power of bleeding edge LLMs—like GPT-3, GPT-3.5, and GPT 4—to these organizations on a robust and trusted enterprise-ready platform.”

Vaibhav Nivargi, Chief Technology Officer and Founder, Moveworks

Why is conversational AI critical to your business?

At Moveworks, we’re delivering advanced conversational AI to automatically resolve employees’ issues at work for several years now. We know that a lot of companies are just starting to scratch the surface of LLMs and conversational AI—and many businesses don’t even know where to start. That’s where our knowledge and experience can help.

So much of the modern enterprise relies on language to get work done, and natural language processing (NLP) and conversational AI are the perfect tools for solving many enterprise challenges. With recent developments in NLP and large language models (LLMs)—like GPT-3, GPT 3.5, and GPT 4, and applications like ChatGPT—conversational AI has launched into the mainstream almost overnight.

Gone will be the days of employees having to navigate to15 different applications every day just to get the answers they need. We believe that conversational AI will soon become connective tissue between people and the applications we use every day—and that every organization in the world will be tasked with integrating conversational AI capabilities into their business.

Why did you choose Microsoft and Azure OpenAI Service to partner with?

As a leading conversational AI platform for the enterprise, we currently support some of the world’s biggest brands—including Broadcom, LinkedIn, Autodesk, and many more. Microsoft Azure is a robust and trusted enterprise-ready platform. And, when it comes to critical enterprise priorities like data privacy, security, and accessibility Microsoft is the trusted provider to the world's largest enterprises and government agencies. This makes for a solid partnership and an obvious choice to make Azure OpenAI Service an essential part of our conversational AI platform.

How does the Moveworks platform work?

Moveworks uses best-in-class large language models, natural language understanding (NLU), probabilistic machine learning, and advanced AI to resolve workplace requests. Employees converse with the Moveworks chatbot to submit their requests—regardless of the department—which Moveworks analyzes and then communicates back with other software applications to provide fast resolution all from one central place. It is available in business communication tools such as Microsoft Teams, as well as through online platforms like SharePoint. It also integrates with your entire enterprise tech stack, to deliver the most relevant and up-to-date solution or information—with zero maintenance from your team.

What significant benefits are you—and your customers—experiencing?

Our customers are asking us every day how they can leverage LLMs and the power of ChatGPT in their everyday business interactions. Moveworks packages these capabilities, along with all Azure OpenAI Service offers, into an enterprise-ready solution designed to fit the various needs of different business leads across enterprise use-cases. Simply put, we help business leaders take advantage of its power.

OpenAI language models are best-in-class, and they help us solve unique problems for our customers. For example, we use GPT-3.5 and GPT 4 to find gaps in our clients' knowledge bases and automatically create new articles to fill those gaps. It also helps us analyze data and visualize it in a way that shows our customers what's holding their business back.

We’ve found that many teams try to build conversational AI systems from scratch to solve their internal challenges. But we feel the traditional approach to building conversational AI systems is fundamentally broken. These systems often leverage dialogue trees that require the user to type one or two specific phrases for the system to fire correctly. Let’s face it. It’s impossible to think through every single utterance a person might use to ask when asking for help—the result is a frustrating and unproductive user experience.

At Moveworks, we’ve taken a different approach, leveraging large language models and advanced NLP to deliver the most accurate results as seamlessly as possible. Our conversational AI platform goes with the flow of the user—correcting typos, decoding complex utterances, and understanding context. In doing so, we help users focus on what really matters.

With the help of Azure OpenAI Service our conversational AI platform gives enterprises and government agency employees support in seconds—just by asking for what they need in natural language. It also enables business leaders to prevent problems before they occur. We feel confident that this is the only conversational AI experience that users will trust and return to repeatedly.

Find out more about Moveworks on LinkedIn and Twitter.