Oct 27, 2021   |   Josh Krenz

Boosting Microsoft’s transaction platform by migrating to Microsoft Azure

Migrating to Microsoft Azure was just what Microsoft needed to transform its massive purchasing system. The Commerce Transaction Platform (CTP) that the company depended on heavily for more than 20 years was a powerhouse, but it was aging—the Commerce and Ecosystem (C&E) team that managed it needed to move it to the cloud to get...

Oct 21, 2021   |   Aleenah Ansari

Powering hybrid work at Microsoft: A conversation with Andrew Wilson and Nathalie D’Hers

Hybrid work requires a change in mindset, culture, and technology, creating challenges and opportunities as Microsoft empowers employee productivity from anywhere. When it comes to embracing hybrid work at Microsoft, employees want options. In this video, Microsoft Chief Digital Officer Andrew Wilson and Microsoft CVP of Employee Experience Nathalie D’Hers share how Microsoft is giving its...

Oct 20, 2021   |   Pete Apple

Microsoft uses a scream test to silence its unused servers

Do you have unused servers on your hand? Don’t be alarmed if I scream about it—it’ll be for a good reason (and not just because it’s almost Halloween)! Check out Pete Apple’s expedition to the cloud series The learnings, pitfalls, and compromises of Microsoft’s expedition to the cloud Managing Microsoft Azure solutions on Microsoft’s expedition...

Oct 12, 2021   |   Josh Krenz

Boosting Microsoft’s response to cybersecurity attacks with Microsoft Azure Sentinel

Editor’s note: We’ve republished this blog with a new companion video. Sometimes you outgrow the capabilities of a well-loved tool—that’s exactly what happened to Microsoft and its on-premises Security Information Event Management (SIEM) system. Thanks to a timely assist from Microsoft Azure Sentinel, the company hasn’t missed a beat. Our old SIEM was expected to cap...

Oct 6, 2021   |   Josh Krenz

Microsoft transforms customer returns with new supply chain infrastructure

When ownership of returns and repairs at Microsoft shifted hands, Microsoft Digital saw an opportunity to transform the supply chain infrastructure supporting those services. Microsoft’s Customer Repair Experience and Warranty (CREW) relies on DeviceCare, an internal suite of tools and background processes used to manage repairs and returns, to satisfy customers. But DeviceCare was becoming...

Oct 4, 2021   |   Serah Delaini

Microsoft Australia paves way for companywide Microsoft Teams Phone Voice transformation

November 2019 was a perfect time for Microsoft Digital, the organization that powers, transforms, and protects Microsoft, to re-evaluate Microsoft’s telephony solution. The Microsoft Teams Enterprise Voice solution was developing rapidly, offering a fully cloud-based architecture and mature Enterprise Voice features. Around this time, the Microsoft Australia region decided to move its Sydney office. It...