Inside Track Blog - How Microsoft does IT

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January 29, 2026

Alex Fleck

Deploying Microsoft 365 Copilot in five chapters
January 29, 2026

David Hirning

AI at scale: How we’re transforming our enterprise IT operations at Microsoft

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January 29, 2026

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Diana Mivelli

A one-hour solution: Scaling Microsoft Teams Rooms in small spaces with Express Install

Small meeting rooms have long been overlooked in the modern workplace—they get heavy use, but always seem to be too costly to invest in improving at scale. Until now. To address this challenge, the Microsoft…
January 29, 2026

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Keith Boyd

Microsoft 365 Copilot for executives: Sharing our deployment and adoption journey at Microsoft

Deploying Microsoft 365 Copilot: Our guide for leaders Generative AI has captured the world’s attention, and businesses are taking notice. According to our annual Microsoft Work Trends report, 70% of people would delegate as much…
January 22, 2026

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Jason Kellington

Accelerating our cultural transformation at Microsoft with Viva and AI

We’re learning a lot from integrating AI into our use of Microsoft Viva here at Microsoft, lessons we want to share with you. Microsoft Viva is a digital employee-experience platform that brings together essential capabilities…
January 22, 2026

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Eva Etchells

Helping our employees when Microsoft 365 Copilot says, ‘No, you can’t do that’

Microsoft 365 Copilot helps our employees work faster and be more creative. But sometimes it slams on the brakes and says, “Whoa, there! You can’t do that!” And that’s by design, to keep us safe…
January 15, 2026

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Alex Fleck

Keeping our content fresh, findable, and governed at Microsoft with AI-powered SharePoint

Microsoft SharePoint is where business knowledge lives. As AI-driven capabilities, assistants, and agents have exploded onto the scene, new possibilities for managing that knowledge and presenting it to our employees are emerging. At Microsoft Digital,…
January 15, 2026

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David Hirning

Supercharging our internal communications at Microsoft with Viva Engage

With more than 200,000 employees located in offices around the world, an organization the size and complexity of Microsoft will always face challenges in creating a tight-knit culture of trust and community. Engage with our…
December 18, 2025

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Diana Mivelli

Powering our Microsoft 365 Copilot adoption with gamification

When it comes to powering Microsoft 365 Copilot adoption rates internally here at Microsoft, it’s game on. Literally. We were the first enterprise to fully deploy Copilot in 2024, and now, not two years later,…
December 18, 2025

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Leon Yen

Deploying Microsoft 365 Copilot in Viva Engage at Microsoft

Microsoft Viva Engage is a critical tool for communicating with our employees internally here at Microsoft. It’s where our employees go to have two-way dialogue, our leaders use it to engage with their teams, and…
December 4, 2025

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Keith Boyd

Becoming a Frontier Firm: Our IT playbook for the AI era

Microsoft Digital, the company’s IT team, is rapidly transforming into a Frontier IT Firm—an organization fundamentally restructured for the AI era, where AI-agents are digital colleagues rather than peripheral tools. “Agents are the most significant…
November 21, 2025

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Lukas Velush

Deploying Microsoft Agent 365: How we’re extending our infrastructure to manage agents at Microsoft

The number and sophistication of agents that our employees are building here at Microsoft is growing rapidly. To help us and all enterprises respond to this new opportunity, the company just announced Microsoft Agent 365…
November 20, 2025

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David Hirning

Moving from a ‘Scream Test’ to holistic lifecycle management: How we manage our Azure services at Microsoft

Nearly a decade ago, as we began our journey from relying on on-premises physical computing infrastructure to being a cloud-first organization, our engineers came up with a simple but effective technique to see if a…
November 18, 2025

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Jason Kellington

Hardening our digital defenses with Microsoft Baseline Security Mode

Security isn’t just a feature—it’s a foundation. As threats grow more varied, widespread, and sophisticated, enterprises need to rethink how they protect their environments. That’s why we, in Microsoft Digital, the company’s IT organization, took…

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