Inside Track
Learn how Microsoft is transforming to become an AI-powered Frontier Firm
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AI for Knowledge Management: Keeping support content up-to-date at Microsoft
Our AI agents and self-help channels are often our employees’ first stop for support, and like anyone, they expect the answers they get to be correct. This makes accurate content essential. If our content is stale, even the best agent or search engines will return wrong answers, which is frustrating to everyone. “Knowledge management today…
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Boosting accessibility at Microsoft with help from neurodivergent employees
As new technologies reshape how people work, accessibility must move beyond compliance with the Americans with Disabilities Act and other inclusive legislation around the world…
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Taming software licensing sprawl at Microsoft with an AI-driven solution
It’s a common challenge at any large enterprise—important, related data scattered across the organization, residing in disconnected silos. If only there was an efficient way…
Latest
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Guiding our AI deployment with a set of employee councils
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Digitally transforming Microsoft: Our IT journey
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Meet ‘Eddie,’ our agent for putting new PCs in the hands of our employees
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Microsoft CISO advice: Governing security at scale with Security Development Lifecycle
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From data sprawl to AI-driven seller insights at Microsoft
