Inside Track Blog - How Microsoft does IT

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May 21, 2026

paul

Governing AI agents at scale: Lessons from our journey at Microsoft
May 21, 2026

David Hirning

How Work IQ is supercharging our AI usage at Microsoft

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May 21, 2026

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paul

IT on the cutting edge: Working in Microsoft Digital in the era of AI

What’s it like to power the systems behind a global technology leader from the inside? Working in Microsoft Digital, the company’s internal IT organization, means being part of a group that operates at massive scale,…
May 21, 2026

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paul

Supercharging network operations at Microsoft with AI-based unified network intelligence

At Microsoft, our network engineers work across multiple systems, including topology views, telemetry dashboards, logs, incidents, tickets, and fragmented tools. They piece together signals from these sources to understand what’s happening during an incident, often…
May 21, 2026

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paul

Staying human: How we’re using AI to transform the sales experience at Microsoft

At first glance, AI transformation can look like a technology deployment project: New tools arrive, training programs launch, dashboards go live, and leaders focus on speed, scale, and rollout discipline. But in practice, the technical…
May 14, 2026

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Ashley Wright

25 Years of SharePoint at Microsoft: Our lessons learned as Customer Zero

Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from our Microsoft Digital team. For more than two…
May 14, 2026

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Rani Lofstrom

Microsoft CISO advice: Consider the risks of early integration with mergers and acquisitions

When considering mergers and acquisitions (M&A), security needs to be an important part of the financial and operational due diligence process. At Microsoft, the security organization does more than fulfill the traditional role of assessing…
May 7, 2026

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Alex Fleck

How we’re tackling Microsoft 365 Copilot governance internally at Microsoft

Governance in the age of AI Unlocking the next generation of productivity tools Microsoft 365 Copilot combines the power of large language models (LLMs) with your organization’s data to turn employees’ words into some of…
May 7, 2026

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Diana Mivelli

Transforming IT support across Microsoft with the Employee Self-Service Agent

We’re in a new world of work support today, where Microsoft 365 Copilot and agentic AI make getting detailed help with a problem as easy as typing a quick question into a chat interface. At…
April 30, 2026

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Keith Boyd

Fast Train to the AI Frontier: Balancing risk and innovation in the era of AI at Microsoft

Every IT leader today feels the same tension. On the one side, there’s unprecedented pressure to move faster. To deploy AI‑powered capabilities, embrace agents, modernize workflows, and compete in an environment where speed and adaptation…
April 30, 2026

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Stephanie Parry

Building from the inside: Anahit Hovhannisyan’s impact on IT at Microsoft

Anahit Hovhannisyan has spent more than a decade at Microsoft headquarters doing work that few people see, but nearly everyone depends on here in Microsoft Digital, the company’s internal IT organization. As a group program…
April 30, 2026

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Keith Boyd

Making AI stick for sellers: Five adoption lessons from our Copilot rollout

When Microsoft 365 Copilot rolled out across our global Microsoft Sales and Service organization—a team of more than 60,000 employees—the initial reaction was clear: People were curious. But curiosity alone doesn’t change how work gets…
April 30, 2026

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Rani Lofstrom

Microsoft CISO advice: Apply engineering fundamentals to securing AI

Agentic AI, like any software, is just one part of a business solution. It is not the only element that needs to be secured. Engineers need to approach securing agentic AI in the corporate IT…
April 23, 2026

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Eva Etchells

Our fantastic four: Embracing your work style with Microsoft 365 Copilot

What’s your work style? Here at Microsoft Digital, the company’s IT organization, we’ve identified four major “work identities,” or ways of working. Or, as we sometimes like to call them: Our fantastic four! Everyone has…

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