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MISSION CRITICAL SERVICES

Stay resilient with Microsoft engineering by your side

Mission Critical Services provides prioritized engineering engagement for your most important solutions running on Microsoft products. Reduce risk, strengthen resiliency and security, and evolve with confidence.

See what’s included

Proven outcomes, validated by Forrester ^[1]

Read the Forrester TEI study

35%

Faster resolution of critical downtime events

30%

Faster cloud migrations

20%

Faster time to market for new offerings

114%

ROI with Mission Critical Services

“Having fewer incidents with Mission Critical Services means we’re spending less time dealing with problems in mission-critical systems that support our customers. Since mean time to resolve is reduced, the overall time our teams spend firefighting goes down significantly, which allows them to stay focused on building and operating reliable services instead of reacting to outages.”

— SVP of Cloud Engineering and Operations, Software

“In some cases, migrations that were expected to take four to six months were completed in just four or five days with [Mission Critical Services]. That difference speaks for itself.”

— CTO, Logistics

“The value Mission Critical Services provides through proactive architecture and design reviews means that we’re able to move faster and capture revenue earlier.”

— Director, Architecture and Portfolio Management, Healthcare

“As more users depend on these services, they become increasingly critical to productivity. We need confidence that issues will be addressed quickly and with the right level of engagement. Mission Critical Services gives us that assurance, with a support model that scales with the number of users, services, and the overall criticality of our environment.”

— Global Service Architecture Specialist, Automotive

When it’s mission critical, we bring the full power of Microsoft

Our team commits deep product expertise, advanced capabilities, and prioritized access to Microsoft engineering to safeguard business continuity for your most critical solutions.

Technical engagement

Designated experts who know your technical and business priorities to drive cloud success.

Reliability

Prevent disruptions by resolving vulnerabilities in your mission critical solutions.

Proactive monitoring

Detect issues early with timely, informative alerts, monitoring, and diagnostics.

Accelerated incident resolution

Reduce time to recovery with prioritized engineering engagement and clear ownership of incident mitigation.

Services for the Microsoft products you build on

Azure Microsoft Security Cloud Microsoft 365 GitHub Cybersecurity Incident Response Threat Intelligence

Mission Critical Services for Azure

Platform

Strengthen your Azure platform resiliency with faster issue resolution, proactive engineering engagement, and continuous risk reduction.

Learn more about MCS for Azure Platforms

Workload

Keep your business-critical workloads running smoothly through proactive optimization, deep expertise, and faster recovery to protect availability and performance.

Learn more about Azure Workloads

SAP

Keep your SAP on Azure business-critical workloads running smoothly through proactive optimization and faster recovery to protect availability and performance.

Read the full datasheet

Events

Plan and execute critical Azure events with proactive guidance, real-time support, and rapid response to minimize risk.

Learn more about Azure Events

Mission Critical Services for Microsoft Security Cloud

Get peace of mind for your mission critical Microsoft Security products. Advanced engineering capabilities and strategic engagement drive accelerated issue resolution—and advocate on your behalf within Microsoft Security engineering.

Learn more about MCS for Microsoft Security Cloud

Mission Critical Services for Microsoft 365

Enhanced support and engineering engagement for Exchange Online, Teams, SharePoint, OneDrive, Microsoft 365 Copilot, and Windows Client—built to reduce downtime, accelerate adoption, and maximize the value of your Microsoft 365 investment.

Learn more about MCS for Microsoft 365

Mission Critical Services for GitHub

Elevated support for complex GitHub environments. Expedited access to GitHub engineering teams through your Customer Reliability Engineer—helping you manage your GitHub environment with greater confidence.

Learn more about MCS for GitHub

Microsoft Defender Experts Cybersecurity Incident Response (CIR)

Gain intelligence-led investigations that enhance your ability to prevent, withstand, and recover from incidents.

Learn more about Defender Experts for CIR

Microsoft Defender Experts Threat Intelligence

Delivers curated, context-rich intelligence tailored to your organization, industry, and geography, so you understand how threats impact you. Threat Intelligence helps you cut through noise and focus on what matters.

Learn more about Defender Experts Threat Intelligence

What’s included with Mission Critical Services

Engineering expertise and peace of mind for your most critical products, workloads, and events.

Capability	Included
Technical Customer Lead	✓
Product roadmap reviews	✓
Platform monitoring and alerting	✓
Engineering awareness of critical projects	✓
Service Improvement Plan	✓
Incident analysis and prevention	✓
Azure outage handling	✓
Fast expert response and resolution	✓
Enhanced incident management	✓
Prioritize engineering engagement	✓

[1] The Total Economic Impact™ Of Microsoft Mission Critical Services, May 2026. A commissioned study conducted by Forrester Consulting.