Applies to

Surface Book, Surface Pro 4, Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Applies to

Surface 2, Surface RT.

Applies to

Surface Pro 3, Surface 3, Surface Pro 2, Surface Pro.

Applies to

Surface 2, Surface RT.

Operating system:

Can’t connect to a wireless network

If your Surface can’t find or connect to Wi-Fi or you have a slow Wi-Fi connection, here are some solutions to help.


Things to check first

Check the Wi-Fi settings on your Surface

Before trying the solutions in the table later on this page, double-check the Wi-Fi settings on your Surface:

Step 1:

Go to Start Windows logo, and select Settings > Network & Internet.

Step 2: Select Airplane mode and make sure it is set to Off.
Step 3: Select Wi-Fi and make sure it is set to On.
Important
If the Wi-Fi section is missing in your Network & Internet settings, see Wi-Fi settings are missing.
Network & Internet settings

Troubleshooting

If you’re still having trouble after following the steps above, find the scenario below that best describes the problem and follow the troubleshooting steps on the linked page.

Your Network & Internet settings

Symptoms

Go to this page

Wi-Fi settings missing
  • The Wi-Fi section is missing in Network & Internet settings.
  • The wireless network icon Wireless network icon is missing from the taskbar on your desktop.
No networks appear
  • No wireless networks appear in the list of networks in Network & Internet settings.
  • The wireless network icon Wireless icon showing Wi-Fi not available in the taskbar has a red X.
Network is missing
  • Your wireless network is missing from the list of networks in Network & Internet settings.
  • The wireless network icon Wireless icon showing networks are available in the taskbar has an asterisk, indicating that networks are available.
Can’t connect to network
  • Your wireless network shows as available in Network & Internet settings, but your Surface can’t connect to it.
  • The wireless network icon Wireless icon showing networks are available in the taskbar has an asterisk, indicating that networks are available.
Wireless network has limited connectivity
  • Your Surface is connected to Wi-Fi, but you can’t browse the Internet.
  • “Limited” may appear under your network name.
  • The wireless network icon Wireless network icon in the taskbar shows:
    • You’re connected Wireless network icon
      or
    • You have limited connectivity .
  • You may see a connection error when you open your web browser.
Wireless network is connected but slow
  • Your Surface is connected to Wi-Fi, but the network is slow.
  • The wireless network icon Wireless network icon in the taskbar shows that you’re connected.

Need help with a wired connection?

If you need help connecting your Surface to the Internet using a wired connection, see Connect Surface to a wired network.


Can’t connect to a wireless network

If your Surface can’t find or connect to your wireless network or you have a slow or weak Wi-Fi connection, here are some troubleshooting tips and solutions to help you get back online.


Before you begin

Before you start troubleshooting your specific Wi-Fi issue, make sure your modem is connected to a working phone jack or cable connection, either directly or through your router. For more info, see Connect your home network to the Internet.

Double-check the Wi-Fi settings on your Surface:

Step 1: Swipe in from the right-edge of the screen and tap Settings.
(If you’re using a mouse, point to the upper-right corner of screen, move the mouse pointer down, and click Settings.)
Step 2: Tap or click wireless network Wireless network icon and verify your settings.

In your network settings:

  • Make sure Airplane mode is Off.
  • Make sure Wi-Fi is On.
Important
If you don’t see the wireless network Wireless network iconicon or any Wi-Fi settings, see Wi-Fi settings are missing.
Wireless network settings

Select your symptom

If you’re still having trouble after following the steps above, find the scenario below that best describes the problem and follow the troubleshooting steps on that page.

Your network settings

Symptoms

Go to this page

Wi-Fi settings missing
  • The Wi-Fi section is missing in your network settings.
  • The wireless network icon Wireless network icon is missing from the taskbar on your desktop.
No available networks
  • No wireless networks appear in the list of networks in your network settings.
  • The wireless network icon Wireless icon showing networks not available has a red X.
  • "No Networks Found" appears in your network settings.
Network is missing
  • Your wireless network is missing from the list of networks in your network settings.
  • The wireless network icon Wireless icon showing networks available in Settings and in the taskbar has an asterisk, indicating that networks are available.
Can’t connect to network
  • Your wireless network is available, but your Surface can’t connect to it.
  • The wireless network icon Wireless icon showing networks available in Settings and in the taskbar has an asterisk, indicating that networks are available.
Wireless network has limited connectivity
  • Your Surface is connected to Wi-Fi, but you can’t browse the Internet.
  • Your Surface may show that you have limited connectivity in your network settings.
  • The wireless network icon Wireless network icon in the taskbar shows:
    • You’re connected Wireless network icon
      or
    • You have limited connectivity Wireless icon showing limited connectivity.
  • You may see a connection error when you open your web browser.
Wireless network is slow
  • Your Surface is connected to Wi-Fi, but the network is slow.
  • The wireless network icon Wireless network icon in the taskbar shows that you’re connected.

Can’t connect to a wireless network

If your Surface can’t find or connect to your wireless network or you have a slow or weak Wi-Fi connection, here are some troubleshooting tips and solutions to help you get back online.


Before you begin

Before you start troubleshooting your specific Wi-Fi issue, make sure your modem is connected to a working phone jack or cable connection, either directly or through your router. For more info, see Connect your home network to the Internet.

Double-check the Wi-Fi settings on your Surface:

Step 1: Swipe in from the right-edge of the screen and tap Settings.
(If you’re using a mouse, point to the upper-right corner of screen, move the mouse pointer down, and click Settings.)
Step 2: Tap or click wireless network Wireless network icon and verify your settings.

In your network settings:

  • Make sure Airplane mode is Off.
  • Make sure Wi-Fi is On.
Important
If you don’t see the wireless network Wireless network iconicon or any Wi-Fi settings, see Wi-Fi settings are missing.
Wireless network settings

Select your symptom

If you’re still having trouble after following the steps above, find the scenario below that best describes the problem and follow the troubleshooting steps on that page.

Network settings

Symptoms

Go to this page

Wi-Fi settings missing
  • The Wi-Fi section is missing in your network settings.
  • The wireless network icon Wireless network icon is missing from the taskbar on your desktop.
No available networks
  • No wireless networks appear in the list of networks in your network settings.
  • The wireless network icon Wireless icon showing networks not available has a red X.
  • “No Networks Found” appears in your network settings.
Network is missing
  • Your wireless network is missing from the list of networks in your network settings.
  • The wireless network icon Wireless icon showing networks available in Settings and in the taskbar has an asterisk, indicating that networks are available.
Can’t connect to network
  • Your wireless network is available, but your Surface can’t connect to it.
  • The wireless network icon Wireless icon showing networks available in Settings and in the taskbar has an asterisk, indicating that networks are available.
Wireless network has limited connectivity
  • Your Surface is connected to Wi-Fi, but you can’t browse the Internet.
  • “Limited” may appear under your network name in your settings.
  • The wireless network icon Wireless network icon in the taskbar shows:
    • You’re connected Wireless network icon
      or
    • You have limited connectivity Wireless icon showing limited connectivity.
  • You may see a connection error when you open your web browser.
Wireless network is slow
  • Your Surface is connected to Wi-Fi, but the network is slow.
  • The wireless network icon Wireless network icon in the taskbar shows that you’re connected.

Need help with a wired connection?

If you need help connecting your Surface to the Internet using a wired connection, see Connect Surface to a wired network.


Can’t connect to a wireless network

If your Surface can’t find or connect to your wireless network or you have a slow or weak Wi-Fi connection, here are some troubleshooting tips and solutions to help you get back online.


Before you begin

Before you start troubleshooting your specific Wi-Fi issue, make sure your modem is connected to a working phone jack or cable connection, either directly or through your router. For more info, see Connect your home network to the Internet.

Double-check the Wi-Fi settings on your Surface:

Step 1: Swipe in from the right-edge of the screen and tap Settings.
(If you’re using a mouse, point to the upper-right corner of screen, move the mouse pointer down, and click Settings.)
Step 2: Tap or click wireless network Wireless network icon and verify your settings.

In your network settings:

  • Make sure Airplane mode is Off.
  • Make sure Wi-Fi is On.
Important
If you don’t see the wireless network Wireless network iconicon or any Wi-Fi settings, see Wi-Fi settings are missing.
Wireless network settings

Select your symptom

If you’re still having trouble after following the steps above, find the scenario below that best describes the problem and follow the troubleshooting steps on that page.

Your network settings

Symptoms

Go to this page

Wi-Fi settings missing
  • The Wi-Fi section is missing in your network settings.
  • The wireless network icon Wireless network icon is missing from the taskbar on your desktop.
No available networks
  • No wireless networks appear in the list of networks in your network settings.
  • The wireless network icon Wireless icon showing networks not available has a red X.
  • "No Networks Found" appears in your network settings.
Network is missing
  • Your wireless network is missing from the list of networks in your network settings.
  • The wireless network icon Wireless icon showing networks available in Settings and in the taskbar has an asterisk, indicating that networks are available.
Can’t connect to network
  • Your wireless network is available, but your Surface can’t connect to it.
  • The wireless network icon Wireless icon showing networks available in Settings and in the taskbar has an asterisk, indicating that networks are available.
Wireless network has limited connectivity
  • Your Surface is connected to Wi-Fi, but you can’t browse the Internet.
  • "Limited" may appear under your network name in your settings.
  • The wireless network icon Wireless network icon in the taskbar shows:
    • You’re connected Wireless network icon
      or
    • You have limited connectivity Wireless icon showing limited connectivity.
  • You may see a connection error when you open your web browser.
Wireless network is slow
  • Your Surface is connected to Wi-Fi, but the network is slow.
  • The wireless network icon Wireless network icon in the taskbar shows that you’re connected.

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