Applies to

Surface RT, Surface 2, Surface Pro, Surface Pro 2, Surface Pro 3, Windows 8.1, Windows RT 8.1.


I forgot my password

Forgot your password for signing in to Windows on your Surface? There are several ways to reset or retrieve your password, depending on what type of account you set up on Surface.


If your account is
You can
A Microsoft account
(You use an email address and password to sign in.)
A local account
(You use a username and password to sign in.)
  • Use your password hint as a reminder.
  • Have someone with an administrator account on your Surface sign in and change your password for you. (If you have an administrator account and remember the administrator password, you can do this yourself. The account created during Windows setup is an administrator account.)
  • If you’ve forgotten your local and/or administrator account password, you'll need to reset your Surface back to factory settings. To learn how to reset your Surface from the Windows sign in screen, see:
Surface Pro:
A domain account
(To sign into a work account, for example.)
Contact your system administrator to reset your password.


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Operating Hours
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Saturday and Sunday
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6am - 3pm (Pacfic Time)

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