Microsoft Dynamics 365 Blog
The future of agentic CRM and ERP
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Featured Posts
Sales Development Agent: Setup Best Practices for Enterprise-Grade Autonomous Prospecting
Learn best practices for setting up Sales Development Agent for enterprise prospecting, including governance, CRM integration, security, testing, and scalable deployment.
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Helping contact center admins discover what matters, where they work
Discover how the new What’s New experience in Dynamics 365 Contact Center helps admins find AI-powered capabilities, guidance, and updates where they already work. -
From quick schedule fixes to automated planning with Scheduling Operations Agent
Learn how Scheduling Operations Agent helps Dynamics 365 Field Service teams optimize resources, automate scheduling plans, and run recurring optimizations. -
Bring Microsoft Dynamics 365 into the flow of work with 30 new CRM skills
Bring Dynamics 365 customer context, expertise, and actions into the flow of work with 30 new CRM skills for Microsoft Copilot and custom agents.
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News and product updates
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Dynamics 365 CX MCP Server – Sales: Bringing headless CRM to supported AI experiences
Dynamics 365 CX MCP Server – Sales brings governed CRM capabilities to supported AI agents and seller experiences, helping sellers take action wherever they work. -
Work IQ: Business and workplace intelligence in the flow of work
Work IQ now grounds Microsoft Copilot and agents in your core business data from Microsoft Dynamics 365 and Microsoft Power Platform.
Engage with the Dynamics 365 Community
Whether you’re a seasoned expert or just getting started, our Dynamics 365 community forum is your space to connect, share, and grow.
Tips and guides
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What’s New in Dynamics 365 Field Service Mobile
Field Service Mobile just got smarter. New updates help technicians work faster, stay connected, and handle jobs with fewer clicks. -
Better Collaboration, Better Care: All Consult Capabilities in Dynamics 365 Contact Center
Dynamics 365 Contact Center consult capabilities enable real-time collaboration across voice and digital channels, helping representatives bring in the right expertise without transfers, repetition, or lost context. -
Reimagining Secure Customer Interactions with Secure Consult & Transfer
Across industries such as financial services, healthcare, and public sector, organizations must enable customers to complete high‑trust actions (like payments or identity verification) without exposing sensitive information to agents or core contact center systems. -
The Key Facets of AI Evaluation in the Contact Center
Organizations must think about when, how, by whom, and on what data AI systems are evaluated.
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