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Surface
Hands holding the Surface Duo.
Microsoft Complete

Microsoft Complete for Surface Duo with Accidental Damage Coverage

$199.00

Go ahead, push the limits

Stay productive with extended hardware protection and accidental damage coverage for up to two years. With Microsoft Complete, you're covered from drops and spills as you push the limits of your device. Plus, unlimited software and hardware support to empower you to do more.

A person using a Surface Duo.

Stay covered, for longer

Microsoft Complete covers your device from mechanical or electrical breakdowns resulting from defects or malfunctions for up to two years.

Peace of mind

Accidents happen, and that's okay. With Microsoft Complete, you get two years of accidental damage protection—even from drops, spills, and cracked screens.*

Empowering you to do more

Take advantage of customer support specifically tailored to your needs by phone or online.**

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Why shop at Microsoft Store

From free shipping and returns to expert support and online workshops, we’re here to help you do more with best-in-class devices, software, games, and resources.

Fast, free shipping

Get your order in 2-3 days with no minimum purchase required.

Free returns

Return almost any product in like-new condition in its original packaging within 30 days. Get up to 60 days for Surface devices.***

Instant software downloads

Install most apps and software, like Microsoft 365, Windows, and Xbox games, via digital download.

Questions? We’ve got answers.

Get one-on-one support any time via chat or phone, or find answers fast with common FAQs.

* For covered defects and/or accidental damage from handling, maximum of two (2) claims. Each claim is subject to a $99 deductible.

** Fulfillment of technical support and device services are provided by Microsoft.

*** Extended return offer period available with Surface devices purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer received the device. Not available for purchases by reseller customers. Extended return offer period limited to 5 device returns total per eligible customer. Excludes Surface Hub. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply. Microsoft Store return policy applies to extended returns. See applicable Microsoft Terms of Sale for more information.

This information is provided for summary purposes only. In the event of a conflict between the Microsoft Complete contract terms and conditions and the information on this page, the Microsoft Complete contract terms and conditions supersede and apply; please see Warranties, terms and conditions for a copy of the Microsoft Complete Terms and Conditions. Coverage is provided and administered by Northcoast Warranty Services, Inc. except as otherwise specified in the service plan. In FL: coverage is provided by Technology Insurance Company, Inc. (as obligor), 59 Maiden Ln., 43rd Fl., NY, NY 10038, Lic. #03605. In TX: the Service Contract Administrator Lic. # is 651. None of the aforementioned parties are affiliated with any manufacturer.

Microsoft Complete for Surface Duo must be purchased at time of device purchase or within 45 days after purchase through customer support with device inspection.

For service plan support visit Microsoft Support.