New omnichannel, AI, and IoT updates for Dynamics 365 Customer Service
This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers.
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Celebrate Customer Service Week and the agents who make it all happen
Customer Service Week is this week, October 7-11, and it certainly feels like an opportune moment to reflect on how much has changed in the customer service space over the past year. -
Defining customer experience and customer engagement
Technology is fueling seismic changes in customer expectations. -
Tivoli Gardens personalizes the guest experience with Customer Insights
Meet Bernt Bisgaard Caspersen, Head of architecture and IT delivery at Tivoli Gardens in Copenhagen; one of the world’s longest running amusement parks. -
Building smart cities of the future with Microsoft
The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit. -
Focusing on the customer experience at Customer Contact Week
As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization. -
Create amazing patient experiences by leveraging the retail playbook
The need to revolutionize the delivery of patient care has never been greater than it is right now. -
Unlock the power of your EHR data to personalize patient care
There are two critical objectives that every healthcare organization must meet to be successful. -
Unlock next at Microsoft Business Applications Summit 2019
Get ready to flex your business application skills and pick up some new ones at the Microsoft Business Applications Summit. -
Two essential webinar series for customer service and SMB professionals
Our ongoing webinar series helps everyone in the organization catch up on business and technology trends changing the way we all do business. -
Customer service webinar series: Optimizing the customer service agent
We know customer service is changing, but what about the role of customer service agents? Customers are more demanding and want to own the conversation, and expectations continue to rise, raising the bar higher and higher. -
Customer service webinar series: The new age of customer service
Customer service is changing and the revolution is well underway.
