Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.
The aim of this blog post is to illustrate an effective way which helps to receive your desired data output from the Customer aging snapshot faster when your amount of relevant customers is rather high. Of course, you may use this idea for other batches as well. Idea: Instead of running the Customer aging snapshot
The aim of this blog post is to provide you with some suggestions on what information and data to collect and provide when opening a Microsoft support case. You can of course use these suggestions in your own organization too, whether you are a Partner or End User of Microsoft Dynamics AX. It’s usually a
In the previous post in this series, I provided some T-SQL scripts that can check key settings and highlight possible issues you need to address. This post aims to provide some feedback and suggestions on the information the scripts collect. There are of course different views on almost all SQL Server configuration settings, but the
Back in the 1990s, alongside such classics as ‘N Sync, the bowl cut, and Geocities web pages, a little strategy called account-based marketing (ABM) was born. Back then, ABM was a way for large companies...
We expect this blog to be migrated to a new platform early Thursday morning (UTC). As a result of the migration, you will be redicted to a new location when you access the blog. Also, if you are subscribing to our RSS feed, this will stop working for a couple of weeks while we wait
Marketing and sales, two departments whose successes have always been inextricably tied to each other, are beginning to collaborate in ways that are at once unprecedented and vitally needed. Instead of...
If you’ve turned your attention away from business evolution for a minute, you’ve likely lost a mile of ground. Fast-evolving strategies, far flung co-workers, and increasing expectations from...
It’s important to configure your SQL Server instance and your AX databases properly in order to achieve optimal performance on your Dynamics AX environment. This blog post aims to help you do that by providing some T-SQL scripts that can check key settings and highlight possible issues you need to address. The scripts don’t cover all
Brand switching is up 29 percent since 2010, and poor customer service is to blame. In the US alone, customers are taking $1.6 trillion in revenue with them as they swap from brand ‘A’ to brand...
With the Institute of Customer Service reporting that customer satisfaction in the U.K. is at its lowest level since 2010 , and the new rankings for best and worst customer service in the U.K. revealed...
The 4 funniest tweets from Dreamforce 2015 (and one awesome one) Dreamforce 2015 is winding down, folks. Over the last four days, thousands of industry professionals, spoke, listened, and learned together...
Okay businessmen and women, in the immortal words of Samuel L. Jackson, hold onto your butts [CD1] . There’s a sea change happening throughout your business, and particularly in the marketing space...
