Skip to main content
Dynamics 365

Product: Dynamics 365 Field Service

Blog posts for: Business Decision Makers IT Professionals

Dynamics 365 Field Service​

Discover expert insights and practical tips on optimizing field service operations. Learn about new AI and IoT features, best practices for improving technician efficiency, and success stories from businesses using Dynamics 365 Field Service.

woman holding tablet
Published 
6 min read

G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365 

In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies.
A field employee outside in a hard hat and vest, looking at a tablet in their hand. The image incorporates the Dynamics 365 Field Service icon and the Copilot icon.
Published 
5 min read

Enabling fast, flexible, cost-effective service with Microsoft Copilot in Dynamics 365 Field Service 

Fast, efficient service, it’s what everybody wants. And today’s field service organizations are answering the call by adopting next-generation AI technologies that can help them be more flexible and responsive to customers while also driving revenue, reducing overtime, and ensuring more predictable arrival and completion times.
Two employees crouching down by boxes in a warehouse. The image incorporates the Dynamics 365 icon.
Published 
3 min read

Microsoft unveils AI features for manufacturers at Hannover Messe 2024 

At Hannover Messe, the world’s leading industrial trade fair, organizations across engineering, digital technologies, energy, and more will gather to demonstrate solutions for high-performance, sustainable industries. Microsoft is honored to attend this year’s event to showcase how Microsoft Dynamics 365 helps manufacturers.
A field service employee wearing a hard hat, holding a tablet
Published 
3 min read

Introducing new Microsoft Copilot capabilities to optimize Dynamics 365 Field Service operations   

Delivering exceptional service is key for building customer preference and loyalty. Today, we’re introducing new capabilities for Microsoft Copilot in Dynamics 365 Field Service that help service managers and technicians efficiently find the information they need to resolve issues right the first time while keeping customers updated at every step of the process.