Bridging the omnichannel gap in retail with Dynamics 365
Omnichannel has been around for more than a decade now, so it might be surprising to realize that there are still gaps in a strategy that has become table stakes for most retailers.
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Microsoft named as a worldwide Leader in IDC MarketScape for Customer Data Platforms
Organizations across industries and around the world are seeking new ways to unlock their customer data to provide high-quality, connected customer experiences. -
Convert data into 3D assets using Dynamics 365 Guides, AI Builder, and Power Automate
As digital transformation drives innovation and transforms the way we work, we see business operations and traditional internal processes being disrupted daily. -
Dynamics 365 Marketing approaches responsible AI with intention
At Microsoft Ignite, Microsoft Dynamics 365 Marketing announced a range of new AI features. -
Finance insights is now generally available in Dynamics 365 Finance
Today we are excited to announce the general availability of finance insights, a set of AI-powered capabilities that help customers of Microsoft Dynamics 365 Finance improve the efficiency and quality of financial processes by leveraging intelligent automation. -
Achieving personalized engagement in Business to Business organizations
The business-to-business (B2B) landscape looks drastically different than it used to, thanks to digital acceleration that has reached every corner of our lives. -
Shaping the future of retail with Microsoft Customer Experience Platform
Today, nothing is certain for brands. Standing still means falling behind. -
Why AI and real-time visibility are a game-changer for order lifecycle management
In recent years, retailers, consumer packaged goods (CPG) companies, and manufacturers have incorporated direct-to-consumer (D2C) business models into their go-to-market strategies to give end customers the options to order from anywhere and ship to everywhere. -
The most important customer experience metrics (that you’re not tracking yet)
Marketing professionals go to great lengths to understand customers. -
Enhance visibility with Dynamics 365 digital supply chain solutions
Dynamics 365 Supply Chain Insights is now part of Microsoft Supply Chain Center, which is available in preview starting November 16, 2022. -
Microsoft Ignite recap: Dynamics 365 news and announcements you may have missed
Thank you to everyone from across the globe who attended Microsoft Ignite last week. -
Dynamics 365 Marketing is leading the way with personalized engagement
Customer engagement professionals still need to build relationships, trust, and loyalty to be successful, but how we achieve these outcomes has fundamentally changed.
