New omnichannel, AI, and IoT updates for Dynamics 365 Customer Service
This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers.
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Reduce supply chain disruptions with AI, IoT, and mixed reality
Disruptions in global supply chains have significantly increased over the last decade, fueled by a myriad of triggers ranging from trade wars, demand surges from social marketing, natural disasters, and most recently, the recent COVID-19 pandemic. -
2020 release wave 1 launches with new apps and over 400 features
Today marks the official start of the 2020 release wave 1, kicking off the deployment of new applications and hundreds of new capabilities and updates across Microsoft Dynamics 365 and Microsoft Power Platform. -
Resources and support for our global customers impacted by COVID-19
This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers. -
Our commitment to customers to help ensure business continuity
As organizations respond to the ongoing, unprecedented situation and grapple with disruptions across their workforce due to the evolving global health crisis, we want to share the steps we’re taking to help ensure our customers’ business continuity with Microsoft Dynamics 365 and Microsoft Power Platform. -
Sales enablement partnerships enhance personalization for Dynamics 365
Implementing a modern sales enablement toolset can generate over 650 percent ROI, according to Forrester; a finding that underscores the opportunity cost of not addressing the challenges many sales organizations face. -
Microsoft is a customers’ choice in CRM lead management
In another era, people will talk was a warning. -
The innovations bridging health sciences and business in 2020
The decade’s first global health crisis has placed the spotlight on the need for healthcare technology that can prevent and solve the world’s critical health challenges. -
Derive actionable insights from your customer service data
We’re introducing a new homepage within Dynamics 365 Customer Service Insights that deciphers data into a more consumable view. -
Dynamics 365 Customer Service general availability roundup
By listening to our customers and keeping a focus on the horizon, Dynamics 365 Customer Service continues to provide you with the ability to differentiate your brand by consistently delivering exceptional customer service. -
Improve efficiency and quality with AI-infused finance processes
AI is going to transform the finance function. -
How predictable is your sales forecast?
Sales forecasts are wrong more than half the time, according to CSO Insights.
