How leading companies use CRM to power personalization
Organizations must tailor consumer experiences to the individual needs and desires of current and prospective customers.
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Showcasing new business opportunities with the Microsoft Automotive Accelerator
Starting next week at IAA – New Mobility World, Microsoft will join 1000+ exhibitors and 250,000 visitors from approximately 39 countries to exhibit and explore immersive technologies, visionary concepts like electromobility, and many industry disruptors in Frankfurt. -
How data, analytics, and insights can improve customer service
What issues are your customers facing? What obstacles do customers encounter in their quest for support? How can the process improve to create a delightful customer experience and increase engagement? Forward-thinking customer service organizations explore these questions every day. -
How to organize successful modern events with ease
In an era of increasingly sophisticated digital tactics, one question that is often raised is, “Are events still relevant?” Clearly the answer is yes for many companies. -
Customer centricity: A key priority across lines of business
In today’s content and product-saturated marketplace, personalization is the key to standing apart from the competition. -
The number one barrier to better patient care and how to break through it
What’s the number one problem healthcare executives need to solve in order to improve care delivery and reduce operational costs? In a word: Interoperability. -
Customer data platform: Going beyond MDMs and CRMs
In today’s competitive buying market, customers have access to more content, purchasing channels, and brand options than ever before. -
Industry Accelerators: Rapidly deploy solutions specific to your industry
Every organization is becoming a data company, striving to manage and extract value from volumes of data across departments, from traditional sources such as operations, finance, sales, and marketing to digital sales and marketing initiatives, and new observational sources like device telemetry and customer sentiment analysis. -
How to attract and retain top talent in today’s healthcare market
Failure to identify, attract, and retain great talent is a top concern among today’s healthcare providers for good reason. -
Customer data platform: A win-win for the entire C-suite
Adding a data-driven customer experience strategy can help organizations remain competitive and engage customers in more meaningful ways. -
Early access to 2019 release wave 2 capabilities is now available
We have now enabled early access to new capabilities included in the 2019 release wave 2, October update including end-user impacting features that will be enabled by default. -
Conversation intelligence is now available in Dynamics 365 Sales Insights
Today we’re excited to announce the next evolution of Dynamics 365 Sales Insights, making our Sales Insights application generally available.
