Top 3 customer data platform trends for 2021
Despite significant headwinds in 2020—a global pandemic, economic downturn, and technology budgets clipped—customer data platform (CDP) growth is booming.
Thought leadership
Dive into Microsoft Dynamics 365 thought leadership for fresh, expert perspectives that’ll give your business strategy an edge in today’s fast-paced digital world.
Refine results
Products
Content Type
Publish date
-
-
Building customer relationships through relevant and unified personal experiences
Retail used to look different. It was local; it was a relationship. -
Why a knowledge base is important in delivering exceptional customer service
Is a well-defined knowledge base valuable for delivering exceptional service? No matter the business, the answer is a resounding “yes. -
3 reasons to accelerate your migration journey to Dynamics 365
Having spoken to over 300 Microsoft Dynamics 365 on-premises customers, I have a lot of empathy for companies that are faced with the decision to migrate to the cloud. -
How Dynamics 365 Guides is transforming remote nursing education
The pandemic has profoundly impacted educators across the world. -
Changing the customer experience for better customer connections
While we may not have adequate measurement, one of the lasting repercussions of shutdowns, closings, quarantines, and widespread work-from-homes due to the pandemic will be to propel a shift toward a B2C-type experience within B2B impacting how customers expect to be understood and communicated with. -
How you can collect feedback and protect customer information
As today’s world expands with a massive wealth of customer information gleaned from brand interactions, purchases, services, and experiences—truly understanding your customers is of the upmost importance. -
Fraud trends part 3: fraud in the food service industry
In this blog series we are exploring the latest fraud related events and issues on the rise in our digitized world. -
Quickly respond to changing retail needs with an intelligent supply chain
Truly engaged, always connected As digital commerce continues to evolve and become an integral revenue stream for retailers and consumer goods companies, it is paramount for these companies to digitally transform their supply chain as well. -
The power of CDPs: building customer trust and loyalty in retail
Truly engaged, always connected The events of 2020 have left a lasting impact on the retail industry and retailers are fueling rapid innovation with development and rollout of new technologies. -
How Sunrise Technologies used Microsoft Dynamics 365 to stay productive in 2020
“It was March 13 at noon. I think that’s when we announced in the company that we were hard stopping,” said John Pence, president and founder of Sunrise Technologies. -
Microsoft at NRF: the changing landscape of retail
With NRF Chapter 1 starting this week, many retailers are looking to 2021 with one prominent thought: what’s next? Microsoft Dynamics 365 will again play a prominent role in Retail’s Big Show with new announcements and showcasing customer agility and innovation amidst a very disrupted market.
