Announcing the Dynamics 365 April ‘19 release timeline
In July 2018, we announced a set of changes to the way we deliver Dynamics 365 updates to help you stay current in a consistent, predictable, and seamless manner.
Customer service
Elevate your customer service with Microsoft Dynamics 365 insights and tools that drive satisfaction and loyalty. Treat every interaction as an opportunity to delight and retain customers through intelligent, streamlined support solutions.
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Customer service webinar series: The evolving role of customer service
How is customer service changing? It’s not as simple as it was before. -
April ’19 release notes for Dynamics 365 and Power Platform now available
Today, we published the April ’19 release notes, a compilation of hundreds of new features for Dynamics 365 and Power Platform that will be released between April and September 2019. -
Customer service webinar series: The new age of customer service
Customer service is changing and the revolution is well underway. -
Customer service webinar series: Optimizing the customer service agent
We know customer service is changing, but what about the role of customer service agents? Customers are more demanding and want to own the conversation, and expectations continue to rise, raising the bar higher and higher. -
Two essential webinar series for customer service and SMB professionals
Our ongoing webinar series helps everyone in the organization catch up on business and technology trends changing the way we all do business. -
Unlock next at Microsoft Business Applications Summit 2019
Get ready to flex your business application skills and pick up some new ones at the Microsoft Business Applications Summit. -
Unlock the power of your EHR data to personalize patient care
There are two critical objectives that every healthcare organization must meet to be successful. -
Create amazing patient experiences by leveraging the retail playbook
The need to revolutionize the delivery of patient care has never been greater than it is right now. -
Focusing on the customer experience at Customer Contact Week
As I’ve been preparing to take off for Customer Contact Week (CCW) in Las Vegas, NV, this week, I’ve also been ruminating on what it means to lead a truly customer-centric service organization. -
Building smart cities of the future with Microsoft
The term smart city usually focuses on infrastructure and how big data and information technology can be used to better manage urban assets such as waterworks, roads, and public transit. -
Tivoli Gardens personalizes the guest experience with Customer Insights
Meet Bernt Bisgaard Caspersen, Head of architecture and IT delivery at Tivoli Gardens in Copenhagen; one of the world’s longest running amusement parks.
