Transition from unified routing diagnostics to Azure Application Insights
As of May 9, 2024, we are phasing out unified routing diagnostics and integrating its capabilities into Azure Application Insights.
Microsoft Dynamics 365 Blog
Improved Project sales tax capabilities now available
Dynamics 365 Project Operations has made significant improvements to consistently apply tax calculations and expanded support for scenarios including sales tax across the application.
Unlocking efficiency: Dynamics 365 Field Service integration for seamless operations
We are thrilled to announce the general availability of the integration between Dynamics 365 Field Service and Dynamics 365 Finance as well as Supply Chain Management. This powerful integration ensures that the work of frontline workers, service managers, and dispatchers are seamlessly synced with the financial and supply chain heart of your business. Let’s explore some of the details of this native integration.
Leveraging Copilot in Dynamics 365 Sales to prepare for sales meeting
In today’s rapidly evolving sales environment, staying ahead of the curve is more crucial than ever.
Create a data maintenance strategy for Dynamics 365 finance and operations data (part two)
A well-defined data maintenance strategy improves the quality and performance of your database and reduces storage costs. In this post, we focus on data retention at the table level as part of your overall data maintenance strategy.
Create a data maintenance strategy for Dynamics 365 finance and operations data (part one)
Data maintenance—understanding what data needs to be stored where and for how long—can seem like an overwhelming task. Cleanup routines can help, but a good data maintenance strategy will make sure that you’re using your storage effectively and avoiding overages.
Elevating email efficiency using Copilot in Dynamics 365 Sales and the rich text editor
In today's digital-first environment, effective communication is crucial for maintaining strong business relationships and driving sales success
Transform seller effectiveness with Dynamics 365 Sales Copilot
In today's fast-paced sales landscape, prioritizing core selling activities over low-value tasks is crucial. Copilot in Dynamics 365 Sales can help.
Copilot in D365 Sales boosts efficiency with content recommendations and Q&A
Sellers are often faced with situations where they need to sift through a lot of information to find the one piece they need.
Try skill-based agent search in Dynamics 365 Customer Service
We're excited to announce skill-based agent search, designed to enhance agent collaboration and improve agent efficiency within Dynamics 365 Customer Service.
Introducing Tracked components for Dynamics 365 Supply Chain Management
We're thrilled to unveil the public preview of our latest feature, Tracked Components, as part of our manufacturing capabilities in Dynamics 365 Supply Chain Management. This feature, released in version 10.0.40 on April 26 2024, streamlines the process of registering batch and serial numbers for components used in manufacturing processes, seamlessly matching them to the batch and serial numbers for the finished products being produced. Enhanced track and trace capabilities in manufacturing offer a compelling value proposition. They provide real-time visibility into the supply chain, ensuring quality control, regulatory compliance, risk mitigation, enhanced productivity, and improved customer satisfaction. These systems empower manufacturers to optimize operations, reduce errors, and base decisions on data, ultimately leading to increased efficiency and superior products.
Try the agent call quality survey in Dynamics 365 Customer Service
Try the agent call quality survey in Dynamics 365 Customer Service to swiftly identify and respond to any issues impacting the agent experience.
Streamlining Shipment Processes with Automatic re-allocation of non-allocated shipment lines.
The introduction of the Automatic re-waving of shipment lines failed to be allocated is solving issue where failed lines needed to be handled manually in the “Maintain shipments” form. This feature empowers warehouse managers to schedule checks for incomplete shipments to be re-waved and completed. In the past, this would have been a manual task for a warehouse manager to manage, actively going through a list of incomplete shipment lines and manually reprocessing them for the shipments to be completed. This process was time-consuming every time an exception happened, and lines did not manage to allocate inventory. A scenario where this could occur would be if inventory levels in a specific picking location were not available. If that was the case, the system would previously add that failed shipment to a list of incomplete shipments, which a warehouse manager would then have to manually manage.