Microsoft Dynamics 365 Blog
The future of agentic CRM and ERP
A new way of working is taking shape: Frontier Transformation
We’re taking a significant step forward in bringing agentic business applications to life across Microsoft 365, Dynamics 365, and Microsoft Power Platform.
Forrester studies project more than 100% ROI for enterprises and 16-month payback for midmarket organizations using Dynamics 365 ERP
Enterprise resource planning decisions will shape how organizations operate, scale, and compete for years to come.
Agentic AI for inventory to deliver: From procurement to fulfillment
From procurement and production to fulfillment and customer satisfaction, inventory-to-deliver impacts every aspect of the supply chain.
Agentic AI in retail: How Dynamics 365 powers Commerce Anywhere
Retail frontier firms don’t just digitize commerce, they operationalize intelligence.
CRM
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Dynamics 365 sets the bar for agentic sales qualification on new benchmark
Announcing the Microsoft Sales Bench—a new collection of benchmarks designed to assess the performance of your AI-powered sales agents. -
The era of agentic business applications arrives at Convergence 2025
At Convergence 2025, December 9–12, we’ll explore how organizations can build an AI-first autonomous enterprise powered by data, copilots, and agents working together across Microsoft Dynamics 365 and the Microsoft Cloud.
Build resilient supply chains
Read our e-book, Operational Excellence: How to build resilient supply chains with Microsoft Dynamics 365, to uncover practical insights that help you optimize supply chain operations using real-time insights and automation, increase supply chain visibility, adapt to market changes, and more.
ERP
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Microsoft Dynamics 365 named a Leader in three Gartner® Magic Quadrant™ reports: Cloud ERP for Service-Centric Enterprises, Cloud ERP for Product-Centric Enterprises, and Cloud ERP Finance
We’re excited to announce Microsoft Dynamics 365 is a Leader in three Gartner® Magic Quadrant™ reports. -
Microsoft Ignite 2025: Powering Frontier Firms with agentic business applications
Accelerate transformation with the Microsoft Sales Development Agent and MCP Servers. -
Explore new AI innovation for Dynamics 365, Microsoft Power Platform, and Copilot Studio at the Business Applications Launch Event
Get a first look at the latest AI and low-code updates, with insights and demos from Microsoft product leaders and engineers. -
Tackle the future of business operations with the combined power of Microsoft 365 and Dynamics 365 Business Central
Empower your business with unified data, AI-powered workflows, and seamless Microsoft 365 integration using Dynamics 365 Business Central.
Get started with Dynamics 365
Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.
