CRM

News and product updates
September 4, 2019
1 min read

Dynamics 365 Customer Insights – September 2019 release notes

The Dynamics 365 Customer Insights team is happy to announce new updates made available in the last month! NEW FEATURES Triggers now available in Microsoft Flow Better performance for our connector in Power BI Match rules reordering and duplication Triggers now available in Microsoft Flow Dynamics 365 Customer Insights connector now has two triggers that […]

News and product updates
September 3, 2019
1 min read

September update of Dynamics 365 Remote Assist improves Snapshot feature and protocol activation experience

Applies to: Dynamics 365 Remote Assist (version 2.

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Thought leadership
August 29, 2019
3 min read

How data, analytics, and insights can improve customer service

What issues are your customers facing? What obstacles do customers encounter in their quest for support? How can the process improve to create a delightful customer experience and increase engagement? Forward-thinking customer service organizations explore these questions every day.

News and product updates
August 26, 2019
1 min read

Device Readings (visualizations) with Field Service & IoT is now available in preview

We are excited to announce the preview availability of Device Readings, a new experience that provides compelling visualizations in Connected Field Service (CFS) by leveraging the power of IoT.

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Thought leadership
August 19, 2019
3 min read

Customer centricity: A key priority across lines of business

In today’s content and product-saturated marketplace, personalization is the key to standing apart from the competition.

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News and product updates
August 13, 2019
4 min read

Customer data platform: Going beyond MDMs and CRMs

In today’s competitive buying market, customers have access to more content, purchasing channels, and brand options than ever before.

News and product updates
August 11, 2019
1 min read

Enhancements and Bug Fixes for Field Service Version 8.8.2.160

Applies to: Field Service version 8.8.2.

Tips and guides
August 9, 2019
2 min read

Migrate from legacy Service Scheduling to the Service Scheduling on Unified interface

The new Service scheduling on Unified interface is built on top of Universal resource scheduling.

News and product updates
August 6, 2019
1 min read

Enhancements and Bug Fixes for Field Service Version 7.5.12.53

Applies to: Field Service version 7.5.12.

News and product updates
August 6, 2019
1 min read

Dynamics 365 Customer Insights – August 2019 release notes

The Dynamics 365 Customer Insights team is happy to announce new updates made available in the last month! New features Performance improved for Power BI connector Segment as an entity Progress indicator Performance improved for the Power BI connector After making some adjustments, the performance for our Power BI connector has been significantly improved.

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News and product updates
August 6, 2019
3 min read

Customer data platform: A win-win for the entire C-suite

Adding a data-driven customer experience strategy can help organizations remain competitive and engage customers in more meaningful ways.

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News and product updates
August 5, 2019
2 min read

Early access to 2019 release wave 2 capabilities is now available

We have now enabled early access to new capabilities included in the 2019 release wave 2, October update including end-user impacting features that will be enabled by default.

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