1Initially
Make clear what the system can do
Help the user understand what the AI system is capable of doing.
Help the user understand what the AI system is capable of doing.
Set expectations about what the AI system is designed for. Many user-facing AI systems can support multiple tasks in multiple domains. Unclear user expectations about the set of supported tasks or domains can lead to disappointment, product abandonment, and even harms. For example, a fitness tracker that can tracks steps for walking and running may not be able to track cycling (a domain mismatch) or sleep quality (a task mismatch).
Guideline 1 design patterns offer several techniques you can mix and match to set user expectations:
- G1-A: Introductory blurb
- G1-B: Use explanation (G11) patterns
- G1-C: Expose system controls
- G1-D: Demonstrate possible system inputs
- G1-E: Show a set of system outputs
