HAX Design Library

Interactive collection of the 18 Guidelines for Human-AI Interaction, with design patterns for applying them and examples.

Guideline 2

Guideline 2

Make clear how well the system can do what it can do

Help the user understand how often the AI system may make mistakes.
Guideline 2 > Pattern 2A

Pattern 2A: Match the level of precision in UI communication with the system performance – Language
Guideline 2 > Pattern 2A > Example

Linguistic uncertainty expressions | 2A: Match the level of precision in UI communication with the system performance – Language

card example thumbnail
Guideline 2 > Pattern 2A > Example

Amazon Prime Video | 2A: Match UI communication precision with system performance — Language

card example thumbnail
Guideline 2 > Pattern 2A > Example

Apple Music | 2A: Match UI communication precision with system performance — Language

card example thumbnail
Guideline 2 > Pattern 2A > Example

LinkedIn | 2A: Match UI communication precision with system performance — Language

card example thumbnail
Guideline 2 > Pattern 2B

Pattern 2B: Match the level of precision in UI communication with the system performance – Numbers
Guideline 2 > Pattern 2B > Example

Uber Eats | 2B: Match UI communication precision with system performance — Numbers

card example thumbnail
Guideline 2 > Pattern 2B > Example

Zillow | 2B: Match UI communication precision with system performance — Numbers

card example thumbnail
Guideline 2 > Pattern 2C

Pattern 2C: Report system performance information
Guideline 2 > Pattern 2C > Example

Contoso | 2C: Report system performance information

card example thumbnail
Guideline 2 > Pattern 2C > Example

SimCam | 2C: Report system performance information

card example thumbnail
Guideline 2 > Pattern 2C > Example

Gender Shades | 2C: Report system performance information

card example thumbnail
Guideline 2 > Pattern 2C > Example

Dragon Professional | 2C: Report system performance information

card example thumbnail
Guideline 2 > Pattern 2C > Example

Kayak | 2C: Report system performance information

card example thumbnail
Guideline 2 > Pattern 2D

Pattern 2D: Provide low performance alerts
Guideline 2 > Pattern 2D > Example

Business Chat | 2D: Provide low performance alerts

card example thumbnail
Guideline 2 > Pattern 2D > Example

Copilot in Outlook | 2D: Provide low performance alerts

card example thumbnail
Guideline 2 > Pattern 2D > Example

Word Online | 2D: Provide low performance alerts

card example thumbnail
Guideline 2 > Pattern 2D > Example

Google Maps | 2D: Provide low performance alerts

card example thumbnail
Guideline 2 > Pattern 2D > Example

Microsoft Teams | 2D: Provide low performance alerts

card example thumbnail
Guideline 2 > Pattern 9A > Example

Viva Topics | 9A: Switch classification decisions and G2

card example thumbnail
Guideline 2 > Example

Google Gemini | G2: Make clear how well the system can do what it can do

card example thumbnail
Guideline 2 > Example

Google Gemini | G2: Make clear how well the system can do what it can do

card example thumbnail
Guideline 2 > Example

AI-framed questioning | G2: Make clear how well the system can do what it can do

card example thumbnail
Guideline 2 > Example

Visual uncertainty highlighting | G2: Make clear how well the system can do what it can do

card example thumbnail
Guideline 2 > Example

Uncertainty highlighting | G2: Make clear how well the system can do what it can do

card example thumbnail
Guideline 2 > Example

Background explanations | G2: Make clear how well the system can do what it can do

card example thumbnail
Guideline 2 > Example

Contrastive explanations | G2: Make clear how well the system can do what it can do

card example thumbnail
Guideline 2 > Example

AI Critiques | G2: Make clear how well the system can do what it can do

card example thumbnail
Guideline 2 > Example

Hugging Chat | G2: Make clear how well a system can do what it can do 

card example thumbnail
Guideline 2 > Example

Copilot in Word | G2: Make clear how well the system can do what it can do

card example thumbnail
Guideline 2 > Example

Copilot in PowerPoint | G2: Make clear how well the system can do what it can do

card example thumbnail
Guideline 2 > Example

Google Search | G2: Make clear how well a system can do what it can do

card example thumbnail
Guideline 2 > Example

Google Bard | G2: Make clear how well a system can do what it can do

card example thumbnail
Guideline 2 > Example

Hugging Chat | G2: Make clear how well a system can do what it can do

card example thumbnail
Guideline 2 > Example

Business Chat | G2: Make clear how well the system can do what it can do

card example thumbnail

Guideline 16

Guideline 16

Convey the consequences of user actions

Immediately update or convey how user actions will impact future behaviors of the AI system.
Guideline 16 > Pattern 16A

Pattern 16A: Feedforward: Convey the consequences of user actions before the user takes action
Guideline 16 > Pattern 16A > Example

Outlook | 16A: Feedforward: Convey the consequences of user actions before the user takes action

card example thumbnail
Guideline 16 > Pattern 16A > Example

Facebook | 16A: Feedforward: Convey the consequences of user actions before the user takes action

card example thumbnail
Guideline 16 > Pattern 16B

Pattern 16B: Feedback: Convey the consequences of user actions after the user takes action
Guideline 16 > Pattern 16B > Example

Gmail | 16B: Feedback: Convey the consequences of user actions after the user takes action

card example thumbnail
Guideline 16 > Pattern 16B > Example

Apple Music | 16B: Feedback: Convey the consequences of user actions after the user takes action

card example thumbnail
Guideline 16 > Pattern 16C

Pattern 16C: Remind of consequences of a past action and ask for reconfirmation
Guideline 16 > Pattern 16C > Example

Google Maps | 16C: Remind of consequences of a past action and ask for reconfirmation

card example thumbnail
Guideline 16 > Pattern 16C > Example

Apple Health | 16C: Remind of consequences of a past action and ask for reconfirmation

card example thumbnail
Guideline 16 > Pattern 16D

Pattern 16D: Convey the consequences of user action in help and documentation
Guideline 16 > Pattern 16D > Example

Instagram | 16D: Convey the consequences of user action in help and documentation

card example thumbnail
Guideline 16 > Pattern 16D > Example

Gmail | 16D: Convey the consequences of user action in help and documentation

card example thumbnail