- Enterprise Customer Support
As a global enterprise ourselves, we understand the need for comprehensive solutions that provide expert resources and support
for multiple regions, services that drive global IT efficiencies, and knowledge and resource sharing across locations. Microsoft
Services serves 75 percent of global Fortune 1000 companies across multiple industries.
- Support for Developers
Microsoft Premier Support for Developers provides an end-to-end managed support across the full Microsoft developer platform:
on-premises, hybrid, or in the cloud—helping your company throughout the development lifecycle. Create high performing and
secure application while enhancing your organization's skills by working side by side with experts from Microsoft and
engaging in training programs, workshops, labs and best practices.
- Support for Partners
Stay ahead of the curve with flexible, managed IT support solutions for you and your customers that will also help to grow
your business and develop a more productive relationship with Microsoft. Microsoft Premier Support for Partners delivers
proactive support services for developing, deploying, and supporting Microsoft technology whether on-premises, hybrid, or
in the cloud. As the only partner program with complete, end-to-end managed support across the full Microsoft platform, Premier
Support for Partners also provides a powerful marketing tool to gain competitive advantage in the marketplace.
- Premier Mission Critical
PMC is a holistic, in-depth solution, covering the interdependencies and interactivities among Microsoft server products
across your mission critical environment. PMC emphasizes a proactive approach that helps maximize uptime, optimize performance
and lower the total cost of ownership for your mission critical solution.
In addition to the core capabilities delivered as part of Premier Support, Microsoft Services offers Solution support for
customers operating mission-critical, complex or unique workloads. Solution support programs include:
- Support in the Cloud and on Premise
You can work in new, more productive ways with the cloud. However, as your business evolves to utilize the power of the
cloud, so must your systems, your processes, and the skills of your people. Challenges in adjusting can keep you from operating
and realizing the value of IT investments successfully.
- Proactive Services
We help you through optimizing and developing scale within your organization. We can also provide you with support in running
and onboarding Microsoft Solutions.
- Support for Office 365
Office 365 enables you to work in new, more productive ways. However, as your business evolves to utilize the power of the
cloud, so must your systems, your processes and the skills of your people. As part of your successful Office 365 team, Microsoft
can help you overcome key challenges with a proven, holistic approach to cloud-based support.
- Support for Microsoft Azure
Technology trends indicate a steady transition of IT services to the Cloud. Premier Support for Microsoft Azure helps customers
accelerate their Cloud implementation, reduce cost, and maximize uptime. Customers receive specialized IT support services
for Cloud applications and infrastructure, a designated Cloud support delivery manager, priority incident handling, and proactive
services to maximum uptime.