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Privacy statement

Last updated: June 2013

Microsoft is committed to protecting your privacy. This privacy statement applies to the data collected by Microsoft through the Microsoft Malware Protection Center portal site (the “Site”); it does not apply to other online or offline Microsoft sites, products, or services.

To sign in to the Site, you will be asked to enter an email address and password, which we refer to as your Microsoft Account (formerly known as Windows Live ID and Microsoft Passport). After you create your Microsoft account, you can use the same credentials to sign in to many different Microsoft sites and services, as well as those of select Microsoft partners. By signing in on one Microsoft site or service, you may be automatically signed in when you visit other Microsoft sites and services. To learn more about how your credential information is used when you sign in to participating sites, please read about Microsoft account on the Privacy Statement at

Collection of your information

We will ask you when we need information that personally identifies you or allows us to contact you. The personal information we collect may include your antimalware product, country/region, language, Software Assurance ID, support number, and files to be analyzed for malware.

We may collect information about your visit, including the pages you view, the links you click, and other actions you take in connection with the Site. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times, and referring website addresses.

Use of your information

Microsoft uses the information we collect to operate, improve and personalize the products and services we offer and to provide the service(s) or carry out the transaction(s) you have requested or authorized. Information collected through one Microsoft service may be combined with information collected through other Microsoft services to give you a more consistent and personalized experience in your interactions with us. We may also supplement this with information from other companies. For example, we may use services from other companies to help us derive a general geographic area based on your IP address in order to customize certain services to your geographic area.

We also may use the information to communicate with you, for example, informing you when a subscription is ending, letting you know when security updates are available or letting you know when you need to take action to keep your account active.

Sharing personal information

In addition to any sharing described in this privacy statement, Microsoft may share or disclose personal information:

  • With other Microsoft controlled subsidiaries and affiliates

  • As part of a corporate transaction such as a merger or sale of assets

With vendors or agents. Specifically, we may share it with companies we've hired to provide services on our behalf. When we share information with these other companies to provide services for us, they are not allowed to use it for any other purpose and must keep it confidential.

We also may share or disclose personal information, including the content of your communications:

To comply with the law or respond to legal process or lawful requests, including from law enforcement and government agencies.

To protect the rights or property of Microsoft or our customers, including enforcing the terms governing your use of the services.

To act on a good faith belief that access or disclosure is necessary to protect the personal safety of Microsoft employees, customers or the public.

Except as described in this statement, we won’t disclose personal information you provide on the Site to a third party without your consent.

Please note that our sites may include links to third-party sites whose privacy practices may differ from those of Microsoft. If you submit personal information to any of those sites, your information is governed by the privacy statements on those sites. We encourage you to review the privacy statement of any site you visit.

Access to your personal information

You may view or edit your personal information online by viewing your profile on the Site. In order to help prevent your personal information from being viewed by others, you will be required to sign in with your Microsoft Account credentials.

Security of your information

Microsoft is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer servers with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information (such as a credit card number or password) over the Internet, we help protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share it. If you are sharing a computer, you should always log out before leaving a site or service to protect access to your information from subsequent users.

Where information is stored and processed

Personal information collected on Microsoft sites and services may be stored and processed in the United States or any other country where Microsoft or its affiliates, subsidiaries or service providers maintain facilities. Microsoft abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Economic Area, and Switzerland. To learn more about the Safe Harbor program, and to view our certification, please visit

Microsoft may retain your personal information for a variety of reasons, such as to comply with our legal obligations, resolve disputes, enforce our agreements, and as long as necessary to provide services. To learn how to access your personal information, visit Accessing Your Information.

Use of cookies

We may use cookies on this Site to enable you to sign in to our services or to help personalize the Site. A cookie is a small text file that is placed on your hard disk by a web server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a webpage, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. This simplifies the process of delivering relevant content, eases site navigation, and so on. When you return to the website, the information you previously provided can be retrieved, so you can easily use the site's features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you are using Internet Explorer, search for “Cookies” in the Help menu to find detailed instructions. If you choose to decline cookies, you may not be able to use interactive features of this or other websites that depend on cookies.

Privacy statement update

We may occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our website or by directly sending you a notification. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect.

Contact information

Microsoft welcomes your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us at:

Microsoft Privacy
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052-6399 USA

To find the Microsoft subsidiary in your country or region, see

Specific features

The remainder of this document will address the following specific features.

Sign in

What this feature does
Signing in allows you to create and manage your profile to track your submissions to the Site, and provide Microsoft with contact information for submission follow up as needed. It also provides you with an email address through which you can contact the Microsoft Malware Protection Center.

This feature may use cookies.

Information collected, processed, or transmitted:

  • As part of your profile, you have the option to complete a form that tells us:

  • What company you’re associated with

  • What antimalware product you’re using

  • What country/region you are in

  • What language you want to associate with your profile

Note: all of these fields are optional.

Use of information
We use this information to improve the quality, reliability, and performance of Microsoft software and services, and, on rare occasions, contact you to inform you of your submission status.

This feature appears on all pages. If no user-interaction occurs, the feature does not activate.

FMS – Feedback Mechanism System ("Provide Feedback")

What this feature does
The Feedback Mechanism System (FMS) collects basic information about your hardware configuration, such as what operating system you are using, when you leave feedback.

Information collected, processed, or transmitted:
FMS reports generally consist of information about your computer, including but not limited to:

  • What operating system you are using to submit feedback

  • Your IP address

  • Use of information

We use this information to improve the quality, reliability, and performance of Microsoft software and services.

This feature appears on most pages – it only collects your details when you submit feedback, so requires user-interaction. If no user-interaction occurs, the feature does not activate.

Webtrends integration

What this feature does
Provides us with details about your visit, including but not limited to:

  • What page referred you

  • How long you stay on a page

  • What pages on this Site you visit/view

Information collected, processed, or transmitted:
Webtrends collects information about your visit, including the pages you view, the links you click, and other actions you take in connection with the portal.

Use of information
No personally identifying information is collated.

Users cannot opt out of this service.

Microsoft Translator widget

What this feature does
Translates the content on each page using Bing translator.

Information collected, processed, or transmitted:
None – it only alters the appearance of the page, as requested.

Use of information
No personally identifying information is collated.

This feature requires user-interaction, and will only activate if you explicitly choose a language other than English in which to display the text.