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Surface

Surface deals

Frequently asked questions

  • If you purchased a product from Microsoft Store, you can request a return. You'll then find out if your product is eligible for a return. If you purchased a product from another organization, you may contact that organization to inquire about returns or refunds (subject to their refund policy). You can check your Order history to verify what you've ordered from Microsoft here.
  • Yes. Earning rewards is simple, easy, and fun—just search, shop, or play with Microsoft and you’ll be on your way to earning more than ever. Learn more
  • Yes, employees at eligible companies save 30% on select Microsoft 365 subscriptions and up to 10% on select Surface devices and accessories through the Microsoft Workplace Discount Program. You can check your eligibility for the Workplace Discount Program here.
  • Yes. Our program offers the opportunity to own devices that are put through a rigorous testing and certification process—all at a discounted price. Learn more.
  • Yes. Learn more about flexible payment options available in the U.S. here.
  • Yes—with the Microsoft Store Online Trade-in Program, you can trade in your used laptop, tablet, phone, or game console and get cash back. Trade-in program only available in select regions.
  • Yes, all Surface devices support Bluetooth-enabled accessories. Please check that your accessory manufacturer supports Windows.
  • While technically possible, this is strongly discouraged. Microsoft rigorously tests hardware to ensure product quality­—installation of a non-Microsoft SSD, or a Microsoft SSD of a different volume than originally provided, may lead to reduced performance and unsupported configurations. Only install SSDs that have been tested for your specific device configuration.
  • Yes, certain Surface devices support Windows 10. Learn more about the versions of Windows that are supported on Surface devices and options for downgrading to Windows 10 here.
  • Surface Pen is designed for the following devices:

    • Surface Book 1 – 3
    • Surface Studio 1 – 2+
    • Surface Laptop 1 – 5
    • Surface Go 1 – 3
    • Surface Pro 3 – 7+
    • Surface Pen Tip Kit
       

    Surface Slim Pen 2 is designed for the following devices:

    • Surface Laptop Studio
    • Surface Pro 8 – 9
    • Surface Pro X
    • Surface Slim Pen 2 Pen Tips
    • Surface Slim Pen Charger
    • Surface Duo 2
    • Surface Hub 2S
  • NVIDIA GeForce RTX graphics provide additional power to play AAA Xbox Game Pass games locally, at 1080p with a smooth 60fps frame rate. It also allows you to design, animate, and render content with apps like Adobe Premiere Pro.

Why buy from Microsoft Store 

We offer free shipping, free returns, and cash for eligible used devices, as well as multiple ways to pay. Plus, if we lower our price on a physical product within 60 days from delivery, we’ll honor a one-time price adjustment.​
  • Flexible payments: With approval of Citizens Pay Line of Credit at 0% APR and 12- or 18-month term. Subject to individual credit approval. See the Citizens Pay Line of Credit Agreement for full terms and conditions. Citizens Pay Line of Credit Account offered by Citizens Bank, N.A.​
  • Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers.​​
  • Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.​​
  • Trade-In: Available only through the Microsoft Store online in the United States (including Puerto Rico). Offer valid for reimbursements after trade in of qualifying devices (PC, laptop, mobile phone, tablet, video game console). Recycled devices are not eligible for cash back. To be eligible for trade in, you must own the qualifying device, device must power on, battery must hold charge and not be required to be plugged in to operate, and be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, modification(s) or have device warranty seal broken. Device cannot be password protected, and must include original chargers/accessories, and must contain hard drive. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time. Other exclusions and limits may apply.​​
  • Microsoft reserves the right to modify or discontinue offers at any time.​
  • **Offer valid with pre-orders and purchases of Surface Laptop after trade in of qualifying devices made between May 20, 2024 and June 30, 2024 where the customer submits the online trade-in claim for their used device between May 20, 2024 and June 30, 2024 (the “Promotion Period”), while supplies last. Available only in Microsoft Store online in the United States (including Puerto Rico). To be eligible for trade in, (i) you must own the qualifying device, (ii) device must power on, battery must hold charge and not be required to be plugged in to operate, and device must be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, and include original chargers/accessories and hard drive, and (iii) device cannot be password protected, must not have any modification(s) or have device warranty seal broken. To receive trade in value, you must purchase a Surface Laptop and complete the online trade-in claim during the Promotion Period. Trade in value depends on device type and condition after inspection by Teladvance. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements within 15 days of completing the online trade-in process. All trade-ins are final. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 trade-in per new purchase of Surface device per customer.

    **Offer valid with pre-orders and purchases of Surface Pro after trade in of qualifying devices made between May 20, 2024 and June 30, 2024 where the customer submits the online trade-in claim for their used device between May 20, 2024 and June 30, 2024 (the “Promotion Period”), while supplies last. Available only in Microsoft Store online in the United States (including Puerto Rico). To be eligible for trade in, (i) you must own the qualifying device, (ii) device must power on, battery must hold charge and not be required to be plugged in to operate, and device must be in fully-functional, working condition without broken/missing components, cracked display/housing, liquid damage, and include original chargers/accessories and hard drive, and (iii) device cannot be password protected, must not have any modification(s) or have device warranty seal broken. To receive trade in value, you must purchase a Surface Pro and complete the online trade-in claim during the Promotion Period. Trade in value depends on device type and condition after inspection by Teladvance. Customer must mail in the qualifying trade-in device to be eligible for the reimbursements within 15 days of completing the online trade-in process. All trade-ins are final. See Microsoft Store Trade-in Program for steps and requirements. Not valid on prior orders or purchases; cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Price discount does not include taxes, shipping, or other fees. Void where prohibited or restricted by law. Microsoft reserves the right to modify or discontinue offers at any time. Limit of 1 trade-in per new purchase of Surface device per customer.

    **This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance, LLC. All trade-ins and reimbursements are subject to Teladvance, LLC and sole discretion and approval.
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