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Frequently asked questions
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Microsoft Store is the official destination to buy Microsoft Surface devices, PCs, accessories, gaming consoles, software, and more. You can compare models, explore current offers and bundles, and choose the configuration that fits your needs. Delivery, returns, and support are built in, with flexible payment options available on eligible purchases.
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Buy Surface devices directly from Microsoft Store to compare the latest models, configurations, and bundles. You can check availability, choose from delivery options, and explore deals, trade-in, and financing for qualified customers. Check specs, availability, and current offers before you purchase.
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Microsoft Surface devices are designed and made by Microsoft. Surface devices run Windows and are built for productivity, creativity, and everyday use. Models including Surface Laptop and Surface Pro feature built-in AI capabilities that support faster performance and smarter multitasking. At Microsoft Store, you can explore the full Surface lineup and find the right fit for how you work and create.
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Microsoft Surface is a great choice for gaming, delivering fast performance, responsive graphics, and touchscreen displays that make games feel more interactive. It supports a range of PC gaming experiences, including many popular PC games through the Xbox app and PC Game Pass.
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Surface Laptop is a strong choice for engineering students, offering built-in support for AI-powered multitasking and everyday productivity. The touchscreen adds flexibility for reviewing diagrams, navigating coursework, and working across apps, while performance and battery life are well suited for long school days. Configuration options are available to support more demanding engineering software as needed.
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Surface Pro is a strong choice for drawing, with a high-resolution touchscreen that supports Surface Pen and Surface Slim Pen. The sharp, responsive display shows fine details when sketching, annotating, or creating directly on the device, making it a popular option for artists, students, and creative work that benefits from pen input and flexibility.
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Microsoft Store has the Surface models currently available, including the latest Surface Laptop and Surface Pro models. With built-in AI features, these devices are designed to support productivity, multitasking, and everyday tasks across Windows. Compare available configurations and features to see what fits your needs for work, school, or daily use.
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Microsoft Surface is a family of Windows devices designed by Microsoft, bringing together sleek design, responsive touchscreen displays, powerful performance, and next-level AI experiences. Surface Laptop and the 2-in-1 Surface Pro are built for everyday productivity and multitasking. Built-in AI features help streamline work and manage tasks more efficiently. Explore specs, compare models, and find deals on Surface devices at Microsoft Store.
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Free 60-day returns
- Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes ROG Xbox Ally X, ROG Xbox Ally, Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
- Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers.
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Trade-In: Available only through the Microsoft Store online in the United States. Offer valid for reimbursements after trade in of a qualifying device (PC, laptop, mobile phone, tablet, or video game console). To be eligible for trade in, (i) you must own the qualifying device, (ii) the device must power on, (iii) the battery must hold a charge (the device must not be required to be plugged in to operate), and (iv) the device must be in fully-functional, working condition and not have broken or missing components, a cracked display or screen, liquid damage, modification(s) or the device warranty seal broken. The device cannot be password protected and must include its original chargers, accessories, and hard drive. Customer must mail in the qualifying trade-in device to be eligible for reimbursement. Devices determined to not meet eligibility criteria may be shipped back to the customer or recycled. Recycled devices are not eligible for cash back. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time.
This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvance’s sole discretion and approval.
