Author: Inside Track staff
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Improving security by protecting elevated-privilege accounts at Microsoft
This story was first published in 2019. We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our…
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Using Microsoft Teams and ServiceNow to enhance end-user support at Microsoft
Editor’s note: This content was first published in 2021. Although this particular event or moment in time has passed, we’re republishing it here so you can see what our thinking and experience was like at the time. Our Microsoft Digital…
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Enhancing VPN performance at Microsoft
[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the time.] Modern workers…
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Modernizing Microsoft’s internal Help Desk experience with ServiceNow
Microsoft is transforming the experience of our internal IT helpdesk agents and, using ServiceNow IT Service Management, we’re improving the experience our employees have when they request IT help. We’ve transitioned the traditional and custom IT tools and features in…
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Verifying device health at Microsoft with Zero Trust
This story was first published in 2021. We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our…
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Understanding Microsoft’s digital transformation
Our Microsoft Digital Employee Experience (MDEE) team builds and operates the systems that run Microsoft, and as such, we’re leading the company’s internal digital transformation. We’re doing this by rethinking traditional IT and business operations, and by driving innovation and…
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Implementing Microsoft Azure cost optimization internally at Microsoft
Our Microsoft Digital team is aggressively pursuing Microsoft Azure cost optimization as part of our continuing effort to improve the efficiency and effectiveness of our enterprise Azure environment here at Microsoft and for our customers. Adopting data-driven cost-optimization techniques, investing…
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Instrumenting ServiceNow with Microsoft Azure Monitor
At Microsoft we have integrated our ServiceNow environment with Microsoft Azure Monitor to create a comprehensive, end-to-end monitoring solution that helps us to ensure performance, reliability, and service excellence across our ServiceNow environment. Combining ServiceNow with Azure Monitor helps us…
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Transforming Microsoft’s enterprise network with next-generation connectivity
Next-generation connectivity is enabling us to transform our internal enterprise network here at Microsoft. Deploying a more agile, secure, and effective network environment across Microsoft is empowering our employees to thrive in our new hybrid world. This article describes how…
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Examining Microsoft’s SAP transactions with Microsoft Azure Anomaly Detector
As part of our continuing digital transformation journey, our Microsoft Digital Employee Experience (MDEE) team is constantly looking for ways to improve our business processes and detect issues and anomalies before they become serious problems. Sometimes these failures happen sporadically…
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Generating great results: Administering search at Microsoft
Microsoft has more than 300,000 employees working around the globe, and collectively, our employees use or access many petabytes of content as they move through their workday. Within our employee base, there are many different personas who have widely varying…
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Migrating Microsoft Viva Engage to Native Mode unlocks the benefits of Microsoft 365
Cultural change at Microsoft is accelerating thanks in part to open and transparent conversations that we have internally at the company on Microsoft Viva Engage (formerly known as Microsoft Yammer). It’s where we address tough problems, where we hear from…