Inside Track
Learn how Microsoft is transforming to become an AI-powered Frontier Firm
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Streamlining business operations at Microsoft with an AI toolkit
At Microsoft, we manage one of the world’s largest global corporate operations. Our operations teams process hundreds of billions in revenue and millions of transactions while adapting to fast-changing business demands. Much of that work flows through Business Process Outsourcing (BPO) operations, where vendors support workflows such as order and agreement processing. As these processes…
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AI for Knowledge Management: Keeping support content up-to-date at Microsoft
Our AI agents and self-help channels are often our employees’ first stop for support, and like anyone, they expect the answers they get to be…
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Boosting accessibility at Microsoft with help from neurodivergent employees
As new technologies reshape how people work, accessibility must move beyond compliance with the Americans with Disabilities Act and other inclusive legislation around the world…
Latest
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Simplifying device registration at Microsoft with an agentic AI assistant
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Guiding our AI deployment with a set of employee councils
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Digitally transforming Microsoft: Our IT journey
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Meet ‘Eddie,’ our agent for putting new PCs in the hands of our employees
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Microsoft CISO advice: Governing security at scale with Security Development Lifecycle
