Inside Track
AI and Copilot
Explore how we’re using AI, Copilots, Autopilots, agents, and agentic frameworks to deploy, govern, and scale AI across Microsoft.
-
Choosing the right AI experience for employee productivity and support
As more companies introduce AI-driven options to help their employees find information and accomplish common tasks, a question frequently arises: Which agentic tool is best…
-
Driving seller adoption of Sales Agent through role-based change management at Microsoft
For Microsoft sellers, one challenge remains remarkably consistent: The more time they spend on administrative work, the less time they spend with customers and making…
-
Prioritizing AI transformation opportunities in Microsoft Finance
When organizations begin adopting AI, one of the first important questions to be answered is where to start. The needs and options across different teams…
-
Building a career in IT with a growth mindset: Kanu Priya’s Microsoft journey
When Kanu Priya was growing up in Nangal-Shama, a small village of 1,500 people in Punjab, India, she didn’t know of any young women who…
-
From alerts to action: How AI agents are reshaping network operations at Microsoft
A network connectivity incident doesn’t begin when someone asks whether they can get online. It starts earlier, with the signals coming from routers, switches, access…
-
Taming the Copilot odyssey: Five ways to effectively prompt AI without going overboard
At Microsoft, we’ve been on our journey with AI and Microsoft 365 Copilot for a while now. We’ve made amazing strides and are still discovering…
-
Start light, scale intentionally: Choosing the right Microsoft agent architecture
There’s a moment in almost every organization’s AI journey when experimentation gives way to something more difficult: Deciding which tool to rely on to build…
-
Securing AI agents in the enterprise: Learnings from our journey at Microsoft
As AI agents become more sophisticated and autonomous, large enterprises like ours face a fundamental challenge: How do you enable powerful new AI experiences among…
-
From AI assistant to capable teammate: How Copilot Cowork is changing the way we work at Microsoft
Most workdays don’t fall apart because employees lack ideas. Instead, challenges arise between intention and execution. What employees need is a way to set executional…
-
Empowering employees after the call: Enabling and securing Microsoft Teams meeting data retention at Microsoft
Microsoft Teams meetings help our globally distributed and digitally connected employees create meaningful hybrid work experiences. When those meetings are recorded and transcribed, or their…
-
How Microsoft Digital Asia used AI to create human connection across continents
Here at Microsoft Digital, the company’s IT organization, we believe AI can be a powerful force for building community. In our Microsoft Asia region, our…
-
Implementing Agent 365: How we’re governing and managing AI agents at Microsoft
Building readiness for Agent 365 at Microsoft At Microsoft, we’re on a Frontier Transformation journey to reimagine work and redefine processes through the power of…