Modern work
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Empowering employees after the call: Enabling and securing Microsoft Teams meeting data retention at Microsoft
Microsoft Teams meetings help our globally distributed and digitally connected employees create meaningful hybrid work experiences. When those meetings are recorded and transcribed, or their…
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Keeping the enterprise secure by default: Secure Boot certificate updates at Microsoft
At Microsoft, we manage around 500,000 Windows client devices worldwide, from employee laptops to servers to meeting room systems. In an environment that large, it’s…
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Implementing Agent 365: How we’re governing and managing AI agents at Microsoft
Building readiness for Agent 365 at Microsoft At Microsoft, we’re on a Frontier Transformation journey to reimagine work and redefine processes through the power of…
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Unlocking the value of Microsoft 365 Copilot and agents at Microsoft
In Microsoft Digital, our company’s IT department, we get to share our internal learnings on deploying and using Microsoft 365 Copilot and agents with many…
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AI for Knowledge Management: Keeping support content up-to-date at Microsoft
Our AI agents and self-help channels are often our employees’ first stop for support, and like anyone, they expect the answers they get to be…
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Digitally transforming Microsoft: Our IT journey
The digital transformation of Microsoft spans the entire personal computing revolution, from the days of DOS and early Windows desktops, through our journey to the…
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Meet ‘Eddie,’ our agent for putting new PCs in the hands of our employees
For many years, our process for getting new work PCs to employees at Microsoft remained largely unchanged: Decentralized and variable, with data spread across systems,…
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Intelligence on tap: How Work IQ enables AI and agents at Microsoft
Improving agentic workplace results with Work IQ Adding deeper contextual intelligence to Microsoft 365 Copilot responses Enterprise knowledge is perhaps a company’s most valuable asset,…
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Streamlining finance cash collection at Microsoft with AI
When it comes to running a business, getting paid on time is critical. Our Global Collection team in the Microsoft Treasury division makes sure payments…
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Microsoft CISO advice: Securing AI with full stack red teaming
At Microsoft, we approach security for AI systems holistically using a full stack red teaming that goes beyond just testing an AI model. Corporate Vice…
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Microsoft Build 2026: Empowering our developers to adopt agentic AI at Microsoft
In Microsoft Digital, the company’s IT organization, our journey to agentic AI has been an evolution—one that began with early experimentation in AI-powered productivity and…
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Visualizing success: Steering your AI deployment with a strategy council
The pace of change when it comes to AI’s impact on business today is astounding. Companies are scrambling to develop and maintain a cohesive strategy…