business applications

Feb 23, 2024   |   Inside Track staff

Generating great results: Administering search at Microsoft

Microsoft has more than 300,000 employees working around the globe, and collectively, our employees use or access many petabytes of content as they move through their workday. Within our employee base, there are many different personas who have widely varying search interests and use hundreds of content sources. Those content sources can be file shares,...

Feb 1, 2024   |   Laura Oxford

Teaching Microsoft employees healthy hybrid meeting habits with Minecraft

Hybrid meetings aren’t new. Microsoft is a global company, and even before the COVID-19 pandemic, teammates dialed into conference rooms from all over the world. But when everyone started working remotely in March 2020, all our meetings moved to Microsoft Teams. And the truth is, all the amazing features available in Teams changed how we...

Jan 26, 2024   |   Lukas Velush

How automation is transforming revenue processing at Microsoft

The Microsoft partner and customer network brings in more than $100 billion in revenue each year, most of the company’s earnings. Keeping tabs on the millions of annual transactions is no small task—just ask Shashi Lanka Venkata and Mark Anderson, two company employees who are leading a bid to automate what historically has been a...

Jan 12, 2024   |   Inside Track staff

Enabling a modern support experience at Microsoft

To maximize the value of digital transformation in a complex, global organization like Microsoft, a new modern approach to employee support is required. That is why Microsoft Digital Employee Experience (MDEE), the organization that powers, protects, and transforms the digital employee experience across devices, applications, and infrastructure in Microsoft, is reimagining how to deliver support...

Dec 11, 2023   |   Stacy Souza

Rethinking supplier content at Microsoft with Microsoft Power Automate

Connecting and communicating with a global network of suppliers, vendors, and business partners is no small task. Microsoft is tackling this challenge internally with Microsoft Power Automate, a cloud-based app that creates automated workflows. The result? Content that previously took the company days or weeks to deliver can now be published in minutes. Microsoft SupplierWeb...

Nov 15, 2023   |   Jason Kellington

Fueling Microsoft’s knowledge sharing culture with Microsoft Viva Topics

At Microsoft, we’re evolving our culture of learning. Part of that evolution is ensuring that our employees always have access to the information they need. We’re using Microsoft Viva Topics to consolidate and govern the vast breadth of collaborative knowledge sources across Microsoft, giving our employees access to the knowledge and expertise from their peers...

Nov 3, 2023   |   Pete Apple

Microsoft moves IT infrastructure management to the cloud with Microsoft Azure

We’re transforming our IT infrastructure management internally here at Microsoft. At Microsoft Digital Employee Experience (MDEE), we’re embracing our digital transformation and the culture changes that comes with it. With over 98 percent of our IT infrastructure in the cloud, we’re adopting Microsoft Azure monitoring, patching, backup, and security tools to create a customer-focused self-service...

Oct 24, 2023   |   Inside Track staff

Azure resource inventory helps manage operational efficiency and compliance

One of the benefits of Microsoft Azure is the ease and speed in which cloud resources and infrastructure can be created or changed. Teams across Microsoft can scale up or scale down their cloud resources to meet their workload demands by adding or removing compute, storage, and network resources. Microsoft Digital has developed tools and...

Jul 14, 2023   |   Jason Kellington

Creating learn-it-alls at Microsoft with Viva Learning and LinkedIn Learning Hub

At Microsoft, we’re dedicated to fostering a culture of growth mindset by promoting continuous learning. Learning is core to the employee experience, and recent data shows that if employees can’t learn and grow, they’ll leave. We want our employees to engage in learning, build new skills, advance in their career, and better understand how they...

Mar 3, 2020   |   Aleenah Ansari

Transforming sales at Microsoft with AI-infused recommendations and customer insights

Peter Schlegel’s job is to build trust with Microsoft customers, and he’s using AI to do it. “Specialists are solution sellers,” says Schlegel, a data and AI specialist for Microsoft Digital Sales. “We help customers solve problems with an eye toward helping them move down the path of digital transformation. To do this, we also...

Sep 16, 2019   |   Lukas Velush

Retooling how Microsoft sellers sell the company

Selling Microsoft hasn’t been easy. Just ask the 25,000 people who pitch the complex array of products and services that the company sells to customers across the globe. Those sellers used to wade through more than 30 homegrown applications to get their jobs done, often spending more time filling out forms and cross referencing tools...

Aug 13, 2019   |   Lukas Velush

Tackling environmental sustainability from the inside out at Microsoft

Microsoft operates 100 percent carbon neutral. It also levies an internal carbon tax on its own business units to help pay for climate change and environmental sustainability initiatives, including giving technology grants to environmental projects outside of Microsoft. Both are part of being a good steward of the environment, says Elizabeth Willmott, carbon program manager...