Author: Leon Yen

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  • Deploying Microsoft 365 Copilot in Viva Engage at Microsoft

    Microsoft Viva Engage is a critical tool for communicating with our employees internally here at Microsoft. It’s where our employees go to have two-way dialogue, our leaders use it to engage with their teams, and it’s how we listen and respond to our employees at scale. Engage with our experts! Customers or Microsoft account team Read More

  • Smarter labs, faster fixes: How we’re using AI to provision our virtual labs more effectively

    Microsoft Digital stories Providing technical support at an enterprise of our size here at Microsoft is a constant balancing act between speed, quality, and scalability. Systems grow more complex, user expectations continue to rise, and traditional support models often struggle to keep up. Beyond the usual apps and systems everyone uses, many of our employees Read More

All posts by Leon Yen