Author: Leon Yen
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Smarter labs, faster fixes: How we’re using AI to provision our virtual labs more effectively
Microsoft Digital stories Providing technical support at an enterprise of our size here at Microsoft is a constant balancing act between speed, quality, and scalability. Systems grow more complex, user expectations continue to rise, and traditional support models often struggle to keep up. Beyond the usual apps and systems everyone uses, many of our employees… Read More
All posts by Leon Yen
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‘Putting your meetings in your earbuds’: How we now catch up on missed meetings with Audio Recap podcasts
Here at Microsoft, we’re putting our meetings into our earbuds. That’s the best way to think about the new Audio Recap feature in Microsoft Teams. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are…
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Transforming our VPN with Global Secure Access at Microsoft
Ensuring safe and secure access to resources in the enterprise has always been a delicate balance. Protecting corporate assets from intrusions and misuse is paramount. But a system that neglects usability for employees creates frustration and inefficiencies. At Microsoft, we’re…