Author: Rob Boone

Oct 14, 2020

It’s easy to assume that a project designed to automate an old, manual process—one which saved Microsoft 4,000 emails and 500 hours of meetings a year and came in both on-time and under budget—was led by a seasoned software engineer. It wasn’t. It was led by a citizen developer. In 2019, Microsoft employees submitted hundreds...

Jan 7, 2020

Until recently, processing incoming invoices at Microsoft was a patchwork, largely manual process, owing to the 20-year-old architecture and business processes on which the invoicing system was built. The existing Microsoft Invoice platform allowed only manual invoice submission. External suppliers and internal users in Microsoft’s Accounts Payable (AP) Operations team could either email a scanned...