Jul 25, 2019
Azure Monitor alerts help Microsoft pay billions of dollars of bills on time
With billions of dollars in payments processed annually, punctuality is imperative. Microsoft pays suppliers and partners for a variety of services and products via thousands of transactions each month; accurate and on-time payment is crucial to its relationships and success. The sheer volume makes mistakes inevitable, but the Finance Team within Microsoft Digital is working...
Jun 25, 2019
Key SOX control at Microsoft is transformed through AI
Royalty statements quality review can be a royal pain. Like many companies, Microsoft pays royalties for games, videos, content, software, and other creative work it uses in its products and services. The company pays a lot in royalties—nearly $5 billion a year. “The quality review and approval of payments has been a time-consuming manual process...
May 2, 2019
Microsoft internal SAP workload gets a telemetry boost with Azure
For the first time, Microsoft has end-to-end visibility into the millions of business processes that it runs through SAP every day. Microsoft is using a new suite of Microsoft Azure telemetry tools to gain insight into how to better manage expense reports, time away reporting, purchase order creation, and similar business processes that get routed...
All posts by Seth Malcolm
Mar 18, 2019
Helping the helpers: How Microsoft is reinventing its Helpdesk
The questions from customers who want to know how Microsoft runs its Helpdesk have changed for Abu Kabir. They used to be: How do you support new releases? What is your process for escalations? How do you manage your SLA’s? Now they’re asking one main question: How are you digitally transforming your helpdesk at Microsoft?...
Mar 6, 2019
Changing of the guard: How Microsoft moved its monitoring to Azure Monitor
It was time to modernize monitoring as part of Microsoft’s transition to a DevOps engineering model, and it was Dana Baxter who got the nod to lead the effort. “At Microsoft, we want to move to native Azure services,” says Baxter, a senior service engineer in Microsoft Digital. Baxter’s team is centralized and provides monitoring...