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Nirag Tibdewal, Loviee Makkar, Stephen Smith, Software engineers in Microsoft Digital and Ullas Kumble, lead software engineer in Microsoft Digital, smile for a photo outside.

Jul 25, 2019

Azure Monitor alerts help Microsoft pay billions of dollars of bills on time

With billions of dollars in payments processed annually, punctuality is imperative. Microsoft pays suppliers and partners for a variety of services and products via thousands of transactions each month; accurate and on-time payment is crucial to its relationships and success. The sheer volume makes mistakes inevitable, but the Finance Team within Microsoft Digital is working...

The royalties and corporate functions engineering teams of 28 people stand outside on a sunny day.

Jun 25, 2019

Key SOX control at Microsoft is transformed through AI

Royalty statements quality review can be a royal pain. Like many companies, Microsoft pays royalties for games, videos, content, software, and other creative work it uses in its products and services. The company pays a lot in royalties—nearly $5 billion a year. “The quality review and approval of payments has been a time-consuming manual process...

Enda Sullivan and Blake Barrow sit on a couch in a Microsoft common area talking to each other.

May 2, 2019

Microsoft internal SAP workload gets a telemetry boost with Azure

For the first time, Microsoft has end-to-end visibility into the millions of business processes that it runs through SAP every day. Microsoft is using a new suite of Microsoft Azure telemetry tools to gain insight into how to better manage expense reports, time away reporting, purchase order creation, and similar business processes that get routed...

All posts by Seth Malcolm

Mar 18, 2019

Helping the helpers: How Microsoft is reinventing its Helpdesk

The questions from customers who want to know how Microsoft runs its Helpdesk have changed for Abu Kabir. They used to be: How do you support new releases? What is your process for escalations? How do you manage your SLA’s? Now they’re asking one main question: How are you digitally transforming your helpdesk at Microsoft?...

Mar 6, 2019

Changing of the guard: How Microsoft moved its monitoring to Azure Monitor

It was time to modernize monitoring as part of Microsoft’s transition to a DevOps engineering model, and it was Dana Baxter who got the nod to lead the effort. “At Microsoft, we want to move to native Azure services,” says Baxter, a senior service engineer in Microsoft Digital. Baxter’s team is centralized and provides monitoring...