Author: Jason Kellington

Featured

  • Securing the borderless enterprise: How we’re using AI to reinvent our network security

    The modern enterprise network is complex, to say the least. Enterprises like ours are increasingly adopting hybrid infrastructures that span on-premises data centers, multiple cloud environments, and a diverse array of remote users. In this context, traditional security tools are still playing checkers while the malicious actors are playing chess. To make matters worse, attacks… Read More

  • Enabling modern support at Microsoft with AI

    We’re using agent-based AI capabilities supported by a continuous improvement (CI) mindset and a comprehensive approach to security to redefine how we meet the support needs of our employees here at Microsoft. How are we doing this? We—Microsoft Digital, the company’s IT organization—are using autonomous AI agents built on platforms such as Microsoft Copilot Studio… Read More

  • Supercharging our support experience with Microsoft Dynamics 365 and AI

    Microsoft Dynamics 365 for Customer Service is helping our Human Resources team reinvent how they support our employees here at Microsoft. The built-in, AI-powered capabilities of Dynamics 365 Customer Service are dropping support resolution times, injecting intelligent automation into our support workflow, improving the support experience for our employees, and raising the bar for AI-powered… Read More

All posts by Jason Kellington