Featured
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Keeping our content fresh, findable, and governed at Microsoft with AI-powered SharePoint
Microsoft SharePoint is where business knowledge lives. As AI-driven capabilities, assistants, and agents have exploded onto the scene, new possibilities for managing that knowledge and presenting it to our employees are emerging. At Microsoft Digital, the company’s IT organization, we’ve…
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Supercharging our internal communications at Microsoft with Viva Engage
With more than 200,000 employees located in offices around the world, an organization the size and complexity of Microsoft will always face challenges in creating a tight-knit culture of trust and community. Engage with our experts! Customers or Microsoft account…
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Powering our Microsoft 365 Copilot adoption with gamification
When it comes to powering Microsoft 365 Copilot adoption rates internally here at Microsoft, it’s game on. Literally. We were the first enterprise to fully deploy Copilot in 2024, and now, not two years later, our use of the company’s…
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Deploying Microsoft 365 Copilot in Viva Engage at Microsoft
Microsoft Viva Engage is a critical tool for communicating with our employees internally here at Microsoft. It’s where our employees go to have two-way dialogue, our leaders use it to engage with their teams, and it’s how we listen and…
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Becoming a Frontier Firm: Our IT playbook for the AI era
Microsoft Digital, the company’s IT team, is rapidly transforming into a Frontier IT Firm—an organization fundamentally restructured for the AI era, where AI-agents are digital colleagues rather than peripheral tools. “Agents are the most significant technological change we’ve seen since…
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Deploying Microsoft Agent 365: How we’re extending our infrastructure to manage agents at Microsoft
The number and sophistication of agents that our employees are building here at Microsoft is growing rapidly. To help us and all enterprises respond to this new opportunity, the company just announced Microsoft Agent 365 at Microsoft Ignite. This product…
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Moving from a ‘Scream Test’ to holistic lifecycle management: How we manage our Azure services at Microsoft
Nearly a decade ago, as we began our journey from relying on on-premises physical computing infrastructure to being a cloud-first organization, our engineers came up with a simple but effective technique to see if a relatively inactive server was really…
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The agentic future: How we’re becoming an AI-first frontier firm at Microsoft
The rate of change for AI tools and technology continues to accelerate, and new opportunities to reimagine business processes and employees’ day-to-day work are emerging. Agents are the force driving this evolution forward. Agents are specialized AI tools built to…
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Accelerating employee services at Microsoft with the Employee Self-Service Agent
Microsoft is a huge and complex organization, with more than 200,000 full-time employees working in hundreds of locations around the world. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a…
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Reimagining campus support at Microsoft with the Employee Self-Service Agent
Julie is a typical Microsoft employee, one who commutes to her office, parks in a garage, orders meals from the cafeteria, finds her way to and around different buildings, hosts visitors, and occasionally must deal with a facilities-related service request.…
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Vuln.AI: Our AI-powered leap into vulnerability management at Microsoft
In today’s hyperconnected enterprise landscape, vulnerability management is no longer a back-office function—it’s a frontline defense. With thousands of devices from a multitude of vendors, and a relentless stream of Common Vulnerabilities and Exposures (CVEs), here at Microsoft we faced…
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Keeping our in-house optical network safe with a Zero Trust mentality
When it comes to corporate connectivity at Microsoft, a minute of lost connection can lead to catastrophic disruptions for our product teams, sleepless nights for our network engineers, and millions of dollars of lost value for the company. That’s why…