Trent Berghofer

Anyone who has ever stumbled across an old SharePoint site or outdated shared folder at work knows firsthand how quickly documentation can fall out of date and become inaccurate. Humans can usually spot the signs of outdated information and exclude it when answering a question or addressing a work topic. But what happens when there’s Read more

The case for AI in employee assistance The advent of generative AI tools and agents has been a game changer for the modern workplace at Microsoft. And one of the foremost examples of how we’re reaping the benefits of this agentic revolution is our deployment of our new Employee Self-Service Agent across the company. Thanks Read more

Microsoft is a global company, with more than 200,000 employees working in offices around the world. The working conditions and rights of those employees are governed by the laws that apply to that country or region. In parts of Europe and elsewhere, relationships with our employees are governed by works councils. These councils play a Read more

Running an IT operation at a global scale is a daunting task, even for Microsoft. Comprised of millions of connected devices and virtual networks, our complex IT infrastructure places high demands on our staff and resources worldwide. That’s where the promise of AI transformation comes in. We at Microsoft Digital, the company’s IT organization, have Read more