Dynamics

Jan 26, 2024   |   Lukas Velush

How automation is transforming revenue processing at Microsoft

The Microsoft partner and customer network brings in more than $100 billion in revenue each year, most of the company’s earnings. Keeping tabs on the millions of annual transactions is no small task—just ask Shashi Lanka Venkata and Mark Anderson, two company employees who are leading a bid to automate what historically has been a...

May 20, 2020   |   Aleenah Ansari

Rethinking how Microsoft launches its products and services

Maryleen Emeric, a director of operations in Microsoft Business Operations (MBO), knows that it’s challenging to transform a process that’s vital to people’s day-to-day work. Emeric launches new business models as well as sales and commerce capabilities that inform how Microsoft goes to market with third-party device partners. To be successful, she puts people at...

Mar 3, 2020   |   Aleenah Ansari

Transforming sales at Microsoft with AI-infused recommendations and customer insights

Peter Schlegel’s job is to build trust with Microsoft customers, and he’s using AI to do it. “Specialists are solution sellers,” says Schlegel, a data and AI specialist for Microsoft Digital Sales. “We help customers solve problems with an eye toward helping them move down the path of digital transformation. To do this, we also...

Sep 16, 2019   |   Lukas Velush

Retooling how Microsoft sellers sell the company

Selling Microsoft hasn’t been easy. Just ask the 25,000 people who pitch the complex array of products and services that the company sells to customers across the globe. Those sellers used to wade through more than 30 homegrown applications to get their jobs done, often spending more time filling out forms and cross referencing tools...