Topic
/
End user services and support
-
Getting products to customers faster with dropshipping at Microsoft
The COVID-19 pandemic pushed supply chains into the spotlight and revealed just how shaky they can be. If you panic-bought toilet paper or flour in…
-
Enhancing space management internally at Microsoft with Wi-Fi data
Space management and employee engagement are two critical aspects of any modern workplace, including internally here at Microsoft. Figuring out how to get both right…
-
Running our customer service and support contact centers on Microsoft Azure
Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s…
-
Enhancing employee listening at Microsoft with Viva Glint
At Microsoft, giving our employees every opportunity to thrive is critical. Now, we have a new but familiar tool to help us do that—our very…
-
Driving Microsoft 365 Copilot adoption with an assist from Microsoft Viva
Effective adoption doesn’t happen by accident. It takes a coordinated effort that includes executive sponsorship, education, engagement, measurement, and more. When you deploy a next-generation…
-
Unlocking the potential of Microsoft 365 Copilot at the role level
There’s no question: Microsoft 365 Copilot is changing how work gets done here at Microsoft and beyond. An intelligent digital assistant with access to any…
-
How we’re transforming large meetings at Microsoft in the age of flexible work
It’s a new era, and even meeting rooms must reinvent themselves. “In 2024, meeting rooms are reinterviewing for their jobs,” says Matthew Marzynski, a principal…
-
Deploying Microsoft 365 Copilot with the help of—you guessed it—Copilot
Now that we’ve deployed Microsoft 365 Copilot internally here at Microsoft, it’s helping our employees save time and focus on the things that matter most.…
-
Delivering communications internally at Microsoft with Microsoft Viva Amplify
Keeping your people well informed is something every organization, manager, and executive needs to do, including here at Microsoft Digital, the company’s IT organization. We…
-
Redesigning how we work at Microsoft with generative AI
Generative AI has emerged as a transformational force in computing, but it’s not always clear how to utilize it when designing new products. At Microsoft,…
-
Enabling collaboration at Microsoft with Microsoft Viva
For a transcript, please view the video on YouTube: https://www.youtube.com/watch?v=yIqrfnJECa8. Microsoft Viva is playing a pivotal role in enhancing our regional teamwork at Microsoft. In…
-
Empowering employees after the call: Enabling and securing Microsoft Teams meeting data retention at Microsoft
Microsoft Teams meetings help our globally distributed and digitally connected employees create meaningful hybrid work experiences. When those meetings are recorded and transcribed or their…