Microsoft Dynamics 365
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Closing the deal with Microsoft 365 Copilot for Sales at Microsoft
Microsoft Digital stories We didn’t just hope Microsoft 365 Copilot for Sales would make a difference for our sales team here at Microsoft—we measured it. The results were outstanding. In the first few months after adopting Copilot for Sales, our…
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Supercharging our support experience with Microsoft Dynamics 365 and AI
Microsoft Dynamics 365 for Customer Service is helping our Human Resources team reinvent how they support our employees here at Microsoft. The built-in, AI-powered capabilities of Dynamics 365 Customer Service are dropping support resolution times, injecting intelligent automation into our…
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The power of AI in Microsoft 365 Copilot for Sales: Insights from Lori Lamkin and Nathalie D’Hers
Join me, Lori Lamkin, and my esteemed colleague Nathalie D’Hers, as we take you on an extraordinary journey through the development, deployment, and continuous improvement of Microsoft 365 Copilot for Sales. As the Corporate Vice President (CVP) of Dynamics 365 Customer…
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Accelerating Microsoft’s global real estate transformation with Microsoft Digital
We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our thinking and experience was at the time.…