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Hans Reutter talks with members of his team while sitting in front of a window in a common space area in his building.

Feb 20, 2018

Hello Azure: Unpacking how Microsoft moved its SAP workload to the cloud

Microsoft is heavily invested in SAP applications—it uses them extensively to run finance, human resources, global trade, supply chain, and other parts of its $89.5 billion global business. Doubling down on that investment, the company just finished moving its entire SAP landscape—an estimated 50 terabytes—to Microsoft Azure. The last, most important systems moved over the...

Lorrissa Horton and Jay Clem talk in front of a large monitor

Jan 18, 2018

Solving a human resources puzzle with Dynamics 365

When the market doesn’t offer the tool you need, build it yourself. That’s the way Jay Clem views the world. He leads the Microsoft Human Resources IT team, and his team just helped the Dynamics 365 product team build a new feature that Microsoft Human Resources needed and will soon use. “We have a really...

All posts by Lukas Velush

Mar 14, 2018

New hire empowers Microsoft to ‘do right’ by visa-dependent employees

Often foreign workers struggle to keep up with the many legal steps they must take to keep their work visas up to date, creating a simmering worry that never seems to go away. When Jessica Lee was offered the chance to ease that stress, the IT engineering program manager in Microsoft Core Services Engineering and...

Dec 11, 2017

The anatomy of shutting down a datacenter

The humming servers fizzled to stillness, the odor of warm, always-on circuits wafted away for the last time, and a datacenter was turned off for good. Effectively, it died. Marked by little fanfare, the end of an area came when Microsoft Core Services Engineering (CSE, formerly Microsoft IT) turned off its first datacenter in 2013....

Dec 6, 2017

Solving an onboarding dilemma at Microsoft with PowerApps

Your first day at Microsoft is supposed to inspire you to change the world. At headquarters in Redmond and at the company’s handful of large United States and international offices, new employees are warmly welcomed via New Employee Orientation (NEO), a day-long experience that greets them on their first day. The story unfolds differently at...

Oct 12, 2017

Using tech to ease the fear of unexpected US travel ban

When President Donald Trump announced that people from some countries would be banned from travelling to the United States, many Microsoft employees began to worry, even panic. The company has many thousands of visa-dependent employees working in the United States, and though only a few are from the six countries that Trump called out in...

Oct 5, 2017

Confronting an uncomfortable truth: ‘Why do you talk so much?’

Marisela Cerda sat down for her annual review, excited to learn how she had done for the year, hoping for a promotion and a big bonus. Her boss at her job in Microsoft sat down in front of her on a Friday in June, looked her in the eyes, and said something that would alter...

Sep 25, 2017

Is an agile development methodology the secret behind Gangnam Style?

Was the world-famous Gangnam Style song and the fun, funky dance moves that go with it inspired by an agile development methodology? Maybe not, but it’s fun to think about the connections when you look at how two distinctly different agile development techniques—Scrum and Kanban—are combined to create an entirely new dance move (OK, software...

Aug 30, 2017

Stoking the fires of transformation on the Microsoft help desk with a bot

A bot could help. This was the realization Lydie Toupin-Mulvihill had while listening to her executive stakeholder call on her and all Microsoft Core Services Engineering (CSE) rank and file to focus on the “end user experience” employees have when they ask for help. And best of all, her CSE colleagues had already built a...

Jul 27, 2017

Sales insights only as good as the data that feeds them

When it comes time to give feedback, Jon Leiter isn’t shy. Leiter is an Account Team Unit sales director at Microsoft, one of 25,000 who pitch the company’s products and services to enterprises around the world. It wasn’t long ago that the tools he used to get his job done didn’t work very well. Sellers...

Jun 28, 2017

Taming the turbulence: Bumpy Microsoft sales process hits smooth air

Selling is all about face-to-face time with customers. You woo them, you bond with them, you talk straight with them, you cajole them, all in hopes of convincing them to buy into you and your platform. Microsoft is no different. Roughly half of the $85 billion the company makes each year rolls in when its...

Jun 22, 2017

Getting Azure adoption right when things go sideways

When he sees that something isn’t right, Lyle Dodge wants to turn left and fix it. Dodge’s day job is working on an internal consulting team that helps employees who run Line of Business applications inside Microsoft get the most out of moving their workloads to Microsoft Azure. Even with the best intentions, things don’t...