Content Removal Requests Report
Content Removal Requests Report
Microsoft receives requests from around the world to remove access to content that is available online from one of our consumer products or services. Microsoft is providing details on these requests in four areas:
Requests from European and Russian residents to filter search results about them on Bing for queries that include their names, pursuant to local law
Requests from copyright owners to Bing claiming infringement of protected works
Requests from individuals to remove nonconsensual pornography, also referred to as “revenge porn,” which is the sharing of nude or sexually explicit photos or videos online without consent
This report covers the period between January 1, 2017, and June 30, 2017.
Government Requests for Content Removal
|Country||Requests||Action Taken||Percentage - Action Taken|
|Requests that May Result in Account Closure||225||153||68%|
Copyright Removal Requests
As an intellectual property company itself, Microsoft encourages respect for intellectual property, including copyrights. We also are committed to freedom of expression and the rights of users to engage in uses that may be permissible under applicable copyright laws. Links to webpages containing material that infringes on the rights of copyright owners may be removed from our search results provided we receive a legally sufficient notice of infringement from an owner or an authorized agent acting on that owner’s behalf. The following numbers relate to requests to remove links to webpages from our Bing search engine results.
|Requests||URLs Requested||URLs Accepted||URLs Rejected||Percentage of URLs Accepted|
Note: The data above details compliant removal requests received by Bing for removal of algorithmic search results. The report does not include: (1) copyright removal requests from the Bing image or video index, (2) from Bing Ads, (3) removal requests for other online services, such as Outlook and Skype requests, or (4) requests initially deemed noncompliant during preliminary reviews conducted prior to entry of the request into our standard tracking tools. The data includes more than 95 percent of the copyright removal requests for Bing for the six-month reporting period. Removal requests for Bing represent about 99 percent of all copyright removal requests received.
“Right to Be Forgotten” Requests
In May 2014, the European Court of Justice ruled that European residents could ask search engines to filter results for queries that include their name if the results are inadequate, inaccurate, no longer relevant, or excessive. As a result, Microsoft has put in place procedures to ensure we comply in ways that appropriately balance individuals’ rights to privacy with the general public’s interest in freedom of expression and the free availability of information online.
Separately, on January 1, 2016, new amendments to Russia’s data protection law came into effect, which require that search engines filter certain search results for queries that include a Russian applicant’s name. The Russian law provides enumerated grounds for removal. It requires that search results be removed if the applicant provides adequate proof in support of the claim, and that we reject requests that do not meet the statutory standard.
|Country||Requests Received and Processed||URLs Requested||URLs Accepted||URLs Rejected||Percentage of URLs Accepted|
Note: This table shows the number of URLs that were accepted and rejected for European and Russian requests received between January 1 and June 30, 2017, that were processed as of August 15, 2017. The number of URLs accepted and rejected may not reflect requests still pending review as of August 15, 2017. For example, processing delays may result if more information is needed to complete the review on a request.
|Requests Received and Processed||URLs Requested||URLs Accepted||URLs Rejected||Percentage of URLs Accepted|
Note: This table shows the number of URLs that were accepted and rejected for European and Russian requests received between May 2014 and June 30, 2017, that were processed as of August 15, 2017. The number of URLs accepted and rejected may not reflect requests still pending review as of August 15, 2017. For example, processing delays may result if more information is needed to complete the review on a request.
Requests for Removal of Nonconsensual Pornography (“Revenge Porn”)
In July 2015, Microsoft announced it would remove reported links to photos and videos from search results in Bing globally, and remove access to the content itself when shared on OneDrive or Xbox Live, when we are notified by an identifiable victim of the sharing of nude or sexually explicit images online without consent (nonconsensual pornography, also referred to as “revenge porn”).
|Requests Reported||Requests Accepted||Percentage of Requests Accepted|
Note: Numbers are aggregated across Bing, OneDrive, and Xbox Live for which a content removal request was received during this reporting period.
Frequently Asked Questions