Our policies and practices

We work to apply the power of technology to earn and sustain the trust of the customers and partners we empower and the communities in which we live and work. This focus extends to our work to build a sustainable future where everyone has access to the benefits and opportunities that technology can bring. It’s central to our mission to empower every person and organization to achieve more, and it's why many of our employees come to work every day.

Working together with stakeholders

We know that the decisions we make affect our employees, customers, partners, shareholders, suppliers, and communities and we take their voices into account. Microsoft receives input from millions of people each year—from individual customers to policymakers and global human rights specialists. We bring outside perspectives into the company and inform our business decisions through a variety of feedback channels. We go beyond formal channels, proactively engaging with key stakeholders, advocacy groups, industry experts, CSR rating agencies, CSR-focused investors, and many others. We also share our learnings and practices thereby generating industry dialogue, informing public debate, and advancing greater progress.

Download the stakeholder report (PDF)

Identifying material issues

Our CSR materiality assessment reflects input gathered from our stakeholder engagement processes, consultation with Business for Social Responsibility and other external experts, and consideration of the impact of our core businesses. Based upon this analysis, the top issues include:

  • Accessibility
  • Applying technology for environmental and social good
  • Climate change and energy
  • Closing the broadband gap
  • Ethical business practices
  • Human capital development
  • Human rights
  • Privacy and cybersecurity
  • Responsible AI
  • Skills and employability

Aligning our values

UN Global Compact Index

The following table describes the location of content relevant to each of the ten UN Global Compact principles.

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Principle 1:

Business should support and respect the protection of internationally proclaimed human rights.

 

Principle 2:

Make sure they are not complicit in human rights abuses.

 

Learn how we're working to support this principle from the following sections of our 2019 CSR Report: Human rights (page 12); Responsible sourcing (page 15); Our employees (page 18).

Principle 3:

Businesses should uphold the freedom of association and the effective recognition of the right to collective bargaining.

 

Principle 4:

The elimination of all forms of forced and compulsory labor.

 

Principle 5:

The effective abolition of child labor.

 

Principle 6:

The elimination of discrimination in respect of employment and occupation.

 

Learn how we're working to support this principle from the following sections of our 2019 CSR Report: Responsible sourcing (page 15); Our employees (page 18).

Principle 7:

Businesses should support a precautionary approach to environmental challenges.

 

Principle 8:

Undertake initiatives to promote greater environmental responsibility.

 

Principle 9:

Encourage the development and diffusion of environmentally friendly technologies.

 

Learn how we're working to support this principle from the following sections of our 2019 CSR Report: Environmental sustainability (page 33); Responsible sourcing (page 15).

Principle 10:

Businesses should work against corruption in all its forms, including extortion and bribery.

 

Learn how we're working to support this principle from the following sections of our 2019 CSR Report: Responsible sourcing (page 15); Our employees (page 18).