AI Updates | Microsoft AI Blogs

A business leader texting while walking in a city.

Published December 11, 2025

7 min read

Dynamics 365 sets the bar for agentic sales qualification on new benchmark

Announcing the Microsoft Sales Bench—a new collection of benchmarks designed to assess the performance of your AI-powered sales agents. Learn more.

Microsoft Dynamics 365 Blog

Warehouse workers walking through the aisle; manager reviewing and sharing data real time

Published October 30, 2025

6 min read

3 ways to navigate changing tariffs with AI agents

Stay ahead of shifting tariffs with an AI agent that monitors trade updates, automates compliance checks, and helps your supply chain adapt to global changes in real time.

Microsoft Dynamics 365 Blog

Collage of images with the text "Agentic business applications' in the center.

Published October 21, 2025

9 min read

From systems of record to systems of action: Dynamics 365, agentic business applications for the frontier

Discover how agentic business applications in Dynamics 365 are transforming data into real-time decisions and measurable outcomes.

Microsoft Dynamics 365 Blog

Abstract image with Dynamics 365, Fabric, and Copilot Studio logos

Published October 9, 2025

4 min read

Explore new AI innovation for Dynamics 365, Microsoft Power Platform, and Copilot Studio at the Business Applications Launch Event

Get a first look at the latest AI and low-code updates, with insights and demos from Microsoft product leaders and engineers. Register now to stay updated and access helpful resources.

Microsoft Dynamics 365 Blog

Office worker, smiling and looking away, in contemporary studio with bare brick walls, sitting in front of a desktop computer.

Published September 30, 2025

5 min read

Reinventing business process with AI: Agents in record to report

Microsoft AI agents streamline Record to Report (R2R), reduce manual effort, and empower finance teams to focus on strategy and insights.

Microsoft Dynamics 365 Blog

Nurse using a tablet for documentation in an emergency department.

Published September 9, 2025

2 min read

Raising the bar for healthcare security: Dynamics 365 Contact Center achieves HITRUST certification

Microsoft Dynamics 365 Contact Center earns HITRUST certification, advancing secure, AI-powered healthcare engagement.

Microsoft Dynamics 365 Blog

Entrepreneurs at work in a common area of a creative workplace.

Published August 28, 2025

4 min read

Tackle the future of business operations with the combined power of Microsoft 365 and Dynamics 365 Business Central

Empower your business with unified data, AI-powered workflows, and seamless Microsoft 365 integration using Dynamics 365 Business Central.

Microsoft Dynamics 365 Blog

Published May 20, 2025

7 min read

The autonomous enterprise: How generative AI is reshaping business applications

Today at Microsoft Build 2025, we’re excited to announce the new Model Context Protocol (MCP) servers for Microsoft Dynamics 365 ERP and CRM business applications.

Microsoft Dynamics 365 Blog

Published March 5, 2025

3 min read

Accelerate your journey to AI-first selling with Microsoft AI Accelerator for Sales and new sales agents

We’re announcing a new program—Microsoft AI Accelerator for Sales—to help more customers rapidly transform their sales organization with Microsoft 365 Copilot and agents, as well as two new agents—Sales Agent and Sales Chat—to help scale the team’s ability to nurture and close deals.

Microsoft Dynamics 365 Blog

A woman sitting at a desk writing on paper. The image is overlaid with the Dynamics 365, Power Platform, and Copilot icons on the left side.

Published January 23, 2025

8 min read

2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and Role-based Copilot offerings

We’ve published the 2025 release wave 1 plans for Microsoft Dynamics 365, Microsoft Power Platform, and role-based Copilot offerings. These plans are a compilation of the new capabilities planned to be released between April 2025 and September 2025.

Microsoft Dynamics 365 Blog

Published October 16, 2024

2 min read

Explore what’s new for Copilot and Dynamics 365 at the Business Applications Launch Event

Register today for this virtual event on Tuesday, October 29, 2024, where we will showcase highlights from release wave 2.

Microsoft Dynamics 365 Blog

Published July 1, 2024

2 min read

Microsoft Dynamics 365 Contact Center is now generally available

Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers.

Microsoft Dynamics 365 Blog