Financial services businesses are busily adopting agentic AI, with Frontier Firms leading transformation. Here are five critical predictors of success that will differentiate the leaders in 2026.
Microsoft Industry Blogs
Microsoft is a trusted technology provider for many of the world’s largest CPG companies. Through these experiences, we distilled the following observation of the RGM and data maturity journey for most CPGs.
Microsoft Industry Blogs
Frontline workers represent the face of organizations and make up the lion’s share of the workforce. Gartner estimates that there are 2.7 billion frontline workers — more than twice the number of desk-based workers.
Official Microsoft Blog
Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented tools make it hard to find the right information and service delivery gets delayed with lengthy data-entry processes. Today, we’re introducing Copilot in Microsoft Dynamics 365 Field Service, bringing the power of next-generation AI to service professionals on the frontline to speed time to resolution.
Microsoft Dynamics 365 Blog
Delivering exceptional service is key for building customer preference and loyalty. But timely resolution can get challenging when fragmented tools make it hard to find the right information and service delivery gets delayed with lengthy data-entry processes. Today, we’re introducing Copilot in Microsoft Dynamics 365 Field Service, bringing the power of next-generation AI to service professionals on the frontline to speed time to resolution.
Microsoft Dynamics 365 Blog
Today’s new AI capabilities announcement for Copilot in Dynamics 365 Field Service is especially impactful for manufacturing and mobility because these solutions will remove friction and optimize service operations—reimagining the future of their frontline workforce.
Microsoft Industry Blogs
As healthcare providers continue to face a complex mix of challenges, including severe financial strain, increasing competition, clinician burnout, and workforce shortages, the need to improve outcomes by using information and technology to enable quality care is stronger than ever.
Microsoft Industry Blogs
To thrive in this shifting landscape, we need our frontline workers more than ever. They’re the driving force behind the retail industry’s success. That's why Microsoft is committed to building purpose-built solutions that empower these frontline heroes.
Microsoft Industry Blogs
In partnership with several manufacturing companies, Microsoft aims to enable seamless connectivity, data analysis, and AI-driven insights across the production process. By leveraging Azure's capabilities, manufacturers can optimize production operations, improve equipment maintenance, and enhance product quality.
Microsoft Azure Blog We are excited to share a series of announcements that highlight Microsoft Azure’s commitment to driving innovation and empowering businesses with cutting-edge AI solutions.
Microsoft Azure Blog
We’re sharing best practices from our team so others can benefit from Microsoft’s learnings. These best practices can help security teams proactively hunt for failures in AI systems, define a defense-in-depth approach, and create a plan to evolve and grow your security posture as generative AI systems evolve.
Microsoft Security Blog
When it comes to AI, Microsoft has the expertise to understand what the technology can do, the mission experience to turn ideas into successful innovations, and the policy and regulatory knowledge to ensure that solutions are ethical and sound.
Microsoft Industry Blogs
Only months after announcing copilot capabilities in Microsoft Dynamics 365 and Power Platform, employees at more than 63,000 organizations—including brands like 3M, Prada Group, Campari, and Kraft Heinz—have had the opportunity to experience some of the AI-assisted features firsthand—and the reviews are pouring in. A common theme in the feedback we’ve received is a boost in efficiency and productivity, with employees able to reduce the time and effort spent completing common tasks.
Microsoft Dynamics 365 Blog